Asst Housekeeping Manager; Saudi

Company Description

Mövenpick Hotel & Residences Riyadh

The Assistant Housekeeping Manager plays a pivotal role in supporting the Executive Housekeeper in overseeing the daily operations of the Housekeeping and Laundry departments. This position ensures that guest rooms, public areas, and back‑of‑house spaces meet the impeccable 5‑star cleanliness, hygiene, and aesthetic standards required by the Mövenpick brand. By mentoring a diverse team and coordinating closely with Front Office and Engineering, you will help deliver Mövenpick's signature "heartfelt care" to every guest.

• Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
• Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mövenpick and Accor hygiene standards.
• Coordinate seamlessly with the Front Desk to provide real‑time updates on room statuses and accommodate early check‑ins or special guest requests.
• Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.

• Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, promoting a positive "Yes I Can!" team culture.
• Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.
• Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.
• Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Saudi labor laws.

• Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.
• Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.
• Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.

• Address guest complaints and specialized requests promptly, professionally, and with a solution‑oriented mindset.
• Review guest satisfaction surveys (such as Trust You or internal Accor metrics) with the team to identify areas for operational improvement.

• Education: Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience: 3 to 5 years of progressive housekeeping experience in a 4-star or 5-star hotel, with at least 1–2 years in a supervisory or assistant managerial capacity.
• Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.
• Local Knowledge: Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong plus.

• Technical Proficiency: Strong working knowledge of Property Management Systems (e.g., Opera), housekeeping software, and MS Office (Excel, Word).
• Leadership: Exceptional team management skills with a proven ability to lead and adapt in a high‑pressure, fast‑paced environment.
• Communication: Fluent in English (both written and spoken). Communication skills in Arabic are considered a highly valuable asset for coordinating with local vendors and staff.
• Attention to Detail: An uncompromising eye for cleanliness, premium flower/aesthetic arrangements, and strict sanitation protocols.