Front Office Manager

About Kerten Hospitality

Kerten Hospitality (KH) is an end‑to‑end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimizing operations and driving profitability for investors. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands, focusing on building ecosystems and unique community‑centric destinations that connect international and local travelers. The Group’s current pipeline includes projects in the Middle East, Europe and North Africa, with more than 55 lodging projects representing over 4,500 keys planned across its international development pipeline.

The House Hotel Jeddah is conceived as a contemporary urban escape where coastal lifestyle meets modern hospitality. Located along the energy of the Red Sea coastline, the property offers 129 carefully curated rooms and a vibrant signature restaurant that serves as both a social hub and a culinary destination. The hotel is situated on the western shore of Saudi Arabia’s Jeddah, a dynamic city offering a blend of heritage and contemporary experiences, and is served by King Abdulaziz International Airport (JED) approximately 20 km from the city center.

Key Responsibilities

• Oversee all front office operations, including reception, reservations, concierge and guest relations, ensuring smooth and efficient daily operations.
• Lead, train and motivate the front office team to deliver consistently high service standards and memorable guest experiences.
• Ensure seamless check‑in and check‑out processes, accurate billing and proper handling of guest accounts.
• Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction.
• Maintain accurate occupancy data, forecasts, reporting and front office documentation.
• Collaborate closely with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a seamless end‑to‑end guest journey.
• Implement, monitor and continuously improve front office policies, procedures and service standards in line with brand and company values.
• Monitor front office costs, staffing levels and resource utilization to ensure operational efficiency.
• Use guest feedback, data and digital tools to enhance service delivery, streamline operations and improve team productivity.
• Foster a guest‑focused, approachable and service‑driven front office culture while mentoring and developing future hospitality leaders.

Experience & Skills

• Bachelor’s degree in hospitality management or a related field.
• 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of PMS and front office systems (Opera, Fidelio or similar).
• Strong problem‑solving skills and ability to handle guest complaints with diplomacy.
• A passion for service and ability to inspire a team to deliver excellence.
• Fluent in English and Arabic.

• Competitive compensation tailored to experience.
• Career growth opportunities within a dynamic organization.
• Inclusive environment that encourages collaboration.
• Shared purpose: working with passionate people who live the company's values every day—connecting, innovating, curating and leading the way together.