Guest Service Manager

What You Will Do

• Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations).
• Ensure a seamless arrival and departure experience, reflecting Four Seasons’ service excellence.
• Anticipate guest needs and personalize service to create memorable stays.
• Resolve guest challenges with professionalism, empathy, and swift service recovery.
• Coordinate with Housekeeping, Engineering, F&B, and other departments for flawless operations.
• Supervise and train the Guest Services team, fostering a culture of service excellence.
• Monitor team productivity, guest feedback, and service standards to continuously improve.
• Support recruitment, onboarding, and training during the pre-opening phase.
• Ensure compliance with health, safety, and sustainability protocols.

• Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort.
• Strong leadership, training, and operational management skills.
• Passion for creating personalized guest experiences.
• Pre‑opening experience is a strong advantage.
• Fluency in English is required;
  Arabic is an asset.
• Eligible to work in Saudi Arabia.

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of leadership experience in Guest Services/Front Office in a 5‑star hotel or resort.
• Familiarity with Opera or similar PMS systems.
• Excellent organizational, problem‑solving, and time‑management skills.
• Strong communication skills with the ability to lead a multicultural team.

• Competitive tax‑free salary.
• Housing and transportation provided.
• 30 days annual vacation plus public holidays.
• Paid home leave flights.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Worldwide complimentary stays with Four Seasons.
• Career growth and development opportunities.

Full‑time role.