Front Office Manager; Saudi National

The Front Office Manager is responsible for overseeing all Front Office operations to ensure exceptional guest service, operational efficiency, and alignment with the hotel’s brand standards. This role supports the Director of Rooms in delivering the brand promise by managing key operational areas, including the Front Desk, Front Services, Communications Centre, Business Centre, and Regency Club.

The ideal candidate must have strong experience in Opera Cloud PMS and demonstrate leadership in managing guest-facing teams.

• tManage daily operations of the Front Office, ensuring smooth and efficient service delivery
• .Supervise Front Desk, Concierge, Bell Services, Valet/Parking, Communication Centre, and Business Centre functions
• .Oversee Regency/Grand Club operations (if applicable) to ensure premium guest experiences
• .Ensure compliance with hotel standards, policies, and procedures

• eDeliver exceptional guest service and ensure guest satisfaction at all touchpoints
• .Handle VIP arrivals, special requests, and guest complaints professionally
• .Monitor guest feedback and implement service improvement initiatives

• tLead, train, and develop the Front Office team
• .Conduct performance evaluations and provide continuous coaching
• .Foster a positive work environment that promotes teamwork and service excellence
• .Ensure proper staffing levels and efficient shift scheduling

• yUtilize Opera Cloud PM
  S for reservations, check-in/check-out processes, room allocation, billing, and reporting
• .Ensure accurate data entry and adherence to system procedures
• .Train staff on Opera Cloud and ensure best practices are followed
• sManage departmental budget and control operating costs
• .Monitor daily revenue reports, room occupancy, and forecasts
• .Ensure proper cash handling, billing accuracy, and audit compliance
• .Support revenue optimization strategies in coordination with Revenue and Reservations teams

• sBachelor’s degree in Hospitality Management or related field (preferred)
• .Minimum 3–5 years of experienc
  e in Front Office operations, including supervisory or managerial roles
• .Proven experience with Opera Cloud PMS (mandatory)
• .Strong leadership, communication, and interpersonal skills
• .Excellent problem-solving and decision-making abilities
• .Ability to work under pressure in a fast-paced hospitality environment
• .Fluency in English; additional languages are an advantage