Usher - Seasonal

As a Seasonal Usher at The Groves, Riyadh's premier lifestyle and entertainment destination, you will play an integral role in delivering an exceptional guest experience within one of the Kingdom's most distinguished seasonal venues. Your responsibilities include welcoming guests, guiding them throughout the venue, managing queues, ensuring safety protocols, and maintaining the highest standards of cleanliness and presentation.

This is a seasonal position running from 1 October 2026 to 10 March 2027.

• Deliver a warm, professional, and memorable welcome to every guest, creating a positive first impression of The Groves.
• Assist guests with entry procedures, ticket validation, and front desk ticket sales.
• Provide accurate information regarding attractions, dining venues, entertainment experiences, facilities, and event schedules.
• Guide guests confidently throughout the venue, ensuring smooth movement and exceptional customer service.
• Manage queues efficiently while maintaining a calm, organised, and welcoming environment.
• Monitor access to designated areas and ensure entry protocols are consistently followed.
• Anticipate guest needs and proactively provide assistance to enhance the overall visitor experience.
• Observe guest activity and promptly report incidents, concerns, or operational issues to supervisors.
• Support venue safety procedures and respond professionally during emergencies or evacuations.
• Maintain the highest standards of cleanliness, presentation, and organisation within assigned areas.
• Uphold The Groves' premium hospitality standards by demonstrating professionalism, courtesy, and attention to detail at all times.
• Work collaboratively with colleagues across operations, security, guest services, and event teams to deliver a seamless luxury guest experience.

• Saudi Nationals only.
• Previous experience as an Usher at high profile events.
• Fluent in English and Arabic.
• Professional appearance and friendly demeanor.
• High school diploma or equivalent (preferred).
• Strong communication and interpersonal skills.
• Ability to remain calm and courteous in high‑pressure situations.
• Physically fit to stand for extended periods and assist with crowd management.
• Flexible to work evenings, weekends, and holidays as per event schedules.

• Competitive salary packages aligned with market standards and experience.
• Visa (1 year temporary) and flights into the country for non‑citizens.
• Accommodation provided.
• Transportation allowance.
• Career development and internal promotions – grow with us across departments and seasons.
• Creative and collaborative work culture built on passion, innovation, and attention to detail.
• Exposure to high‑end hospitality and entertainment concepts – gain experience in premium F&B and entertainment.
• Experience working on premium events within The Groves, Riyadh Season.
• Cultural diversity – join a team of passionate professionals from around the world.