Outlet Manager

Outlet Manager

Full time on site position at Crowne Plaza Hotel in الرياض, S01, SA. This offers great opportunities for career growth.

• Operational Management:
  Oversee the daily operations of the outlet, ensuring that service standards and guest expectations are consistently met and exceeded.
• Staff Management:
  Recruit, train, and supervise outlet staff, fostering a positive work environment and encouraging professional development.
• Guest Engagement:
  Interact with guests to provide personalized service, gather feedback, and address any concerns or special requests.
• Financial Performance:
  Monitor and manage the outlet’s budget, including labor costs, food and beverage costs, and overall financial performance, striving to achieve profitability targets.
• Menu Development:
  Collaborate with the culinary team to develop and update the menu, incorporating seasonal items and promotions that align with guest preferences and market trends.
• Inventory Control:
  Oversee inventory management, including ordering and maintaining stock levels, ensuring that all supplies are readily available while minimizing waste.
• Quality Assurance:
  Ensure compliance with health and safety regulations, maintaining high standards of cleanliness and sanitation throughout the outlet.
• Event Coordination:
  Assist in planning and executing special events, promotions, and private functions, ensuring seamless service and guest satisfaction.
• Reporting:
  Prepare regular reports on outlet performance, staff productivity, and guest feedback, presenting findings to upper management and making recommendations for improvement.

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.
• 4+ years’ related experience, including management experience in a similar restaurant concept or high-volume business environment.
• Must speak fluent Portuguese and English;
  Arabic and other languages are a bonus.
• Must obtain certifications or permits as required by local governmental agencies.

• Emotional intelligence:
  Reading the room, sensing staff morale, handling guest emotions calmly, and adapting your approach to different personalities — this is huge in hospitality.
• Leadership by example:
  Being visible on the floor, stepping in during pressure moments, modelling service standards, discipline, and work ethic. Teams follow what they see, not what they’re told.
• Communication & clarity:
  Clear briefings, constructive feedback, active listening, and the ability to translate vision into simple daily actions for the team.
• Accountability & ownership:
  Taking responsibility for results — good or bad. Strong managers don’t pass blame; they fix issues and follow through.
• People development mindset:
  Coaching, mentoring, spotting potential, and genuinely wanting the team to grow. This reduces turnover and builds loyalty.
• Calm under pressure:
  Service will go wrong. Guests will complain. Staff will call in sick. A good manager stays composed and solution-focused.
• Guest-centric thinking:
  Understanding that every decision — staffing, pacing, tone — ultimately impacts the guest experience.
• Cultural sensitivity & respect:
  Especially in diverse teams: fairness, inclusion, and respect build trust and performance.
• Adaptability & problem-solving:
  Quick thinking, flexibility, and making sound decisions with incomplete information.
• Integrity & consistency:
  Being fair, ethical, and consistent in standards and discipline — this builds credibility fast.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.