Reservations and Communication Centre Agent

Reservations and Communication Centre Agent

• Full-time
• Hotel Name:
  Park Inn by Radisson Riyadh

• Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.
• Process new bookings, modifications, and cancellations accurately in the reservation system.
• Ensure all information is recorded correctly, including guest details, special requests, and payment information.
• Promote hotel facilities and upsell room categories and packages to maximize revenue.
• Maintain strong product knowledge of the hotel, room types, rates, and promotions.
• Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.
• Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.
• Follow up on tentative and group bookings, ensuring conversion and accuracy.
• Prepare daily reservation reports and assist in updating occupancy forecasts.
• Maintain confidentiality of guest information and adhere to company policies and procedures.

• Diploma or Bachelor’s degree in Hospitality, Business, or a related field.
• Previous experience in a reservations or customer service role, preferably in the hospitality industry.
• Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).
• Excellent communication skills in English (Arabic is a plus).
• Strong organizational and multitasking abilities.
• Customer-oriented attitude with a focus on problem-solving.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Attention to detail and accuracy in data entry.