Telephone Operator

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just answering calls and connecting guests with hotel services – you’re spreading the light and warmth of hospitality by providing prompt, professional, and personalized assistance, ensuring every conversation leaves a lasting positive impression and enhances the guest experience.

• Answer and direct incoming calls promptly, professionally, and courteously.
• Provide accurate information about hotel facilities, services, promotions, and local attractions.
• Handle guest requests efficiently and coordinate with relevant departments to ensure timely follow‑up.
• Process wake‑up calls and ensure they are delivered accurately and on time.
• Respond to emergency calls and follow hotel emergency procedures when required.
• Maintain clear and accurate records of guest requests, messages, and call activities.
• Promote hotel services and facilities to enhance the guest experience.
• Ensure all interactions reflect Hilton's commitment to exceptional hospitality and guest satisfaction.
• Handle guest concerns with empathy and professionalism, escalating issues when appropriate.
• Comply with Hilton brand standards, company policies, and data privacy requirements.
• Support the Front Office team with administrative tasks as needed.
• Maintain a positive, professional, and collaborative approach with guests and team members at all times.

At Hilton, our core values define what it takes to succeed:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment.