Guest Service Agent - voco

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and Trip Advisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• This position is for Saudi Nationals Only

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. Because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

You must meet the legal requirements to work in Kingdom of Saudi Arabia.