Front Office Manager

Responsibilities

• Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiences.
• Ensure smooth and efficient guest journeys aligned with luxury hospitality standards.
• Maintain consistent service delivery across all guest touchpoints.
• Support pre‑opening planning, systems setup, SOP development, and operational readiness.
• Create personalised and memorable guest experiences that reflect the Mantis brand ethos.
• Act as a visible ambassador of the resort, building strong guest relationships.
• Manage guest feedback, service recovery, and ensure timely resolution of concerns.
• Continuously identify opportunities to enhance the overall guest journey.
• Recruit, train, and develop a high‑performing Front Office team.
• Lead daily briefings, coaching sessions, and performance discussions.
• Build a culture of ownership, teamwork, and genuine hospitality.
• Support team engagement, succession planning, and talent development.
• Monitor Front Office performance against key operational KPIs.
• Drive upselling opportunities, room revenue optimisation, and guest engagement initiatives.
• Work closely with Reservations, Sales, Revenue Management, and Finance teams.
• Support effective workforce planning, scheduling, and productivity management.
• Ensure accurate use of PMS and Front Office systems.
• Maintain brand standards, policies, and operating procedures.
• Ensure compliance with local regulations, Accor standards, and guest safety requirements.
• Support audit readiness and continuous improvement initiatives.
• Partner closely with Housekeeping, F&B, Engineering, and Guest Experience teams to deliver a seamless resort operation.
• Support VIP arrivals, special occasions, and bespoke guest experiences.
• Contribute to creating a distinctive resort culture and sense of place.

• Saudi National with 6‑10+ years of progressive Front Office experience, including leadership roles.
• Experience with in luxury hotels, resorts, or lifestyle hospitality environments.
• Strong understanding of Front Office operations, guest experience, and luxury service standards.
• Previous experience in pre‑opening or resort environments is highly desirable.
• Excellent leadership, communication, and team development skills.
• Strong problem‑solving abilities with a guest‑first mindset.
• Experience with PMS systems and operational reporting.
• Hospitality Management degree or relevant qualification preferred.
• Ability to thrive in a remote resort environment with a hands‑on leadership approach.