Front Desk Supervisor-Lifestyle

To supervise the daily operations of the Front Desk, ensuring exceptional customer service while coordinating with Maintenance, Housekeeping, Security, Leasing, and other operational teams to deliver a seamless resident experience and maintain the highest standards across the community.

• Supervise the daily operations of the Front Desk and ensure smooth service delivery.
• Lead, coach, and monitor the Front Desk team to maintain Azure's customer service standards.
• Welcome residents, visitors, and prospective tenants in a professional and courteous manner.
• Receive, record, and follow up on residents' requests, complaints, and service inquiries until resolution.
• Coordinate with the Maintenance team to ensure timely completion of maintenance requests and communicate updates to residents.
• Coordinate with the Housekeeping team to maintain the cleanliness and presentation of all common areas, lobbies, and shared facilities.
• Coordinate with the Security team regarding visitor access, contractor entry, deliveries, incidents, and emergency situations.
• Liaise with the Leasing team regarding prospective residents, move-ins, move-outs, and unit handovers.
• Monitor daily operational activities and ensure all departments respond within the required service levels.
• Escalate unresolved operational issues to the Community Manager and follow up until closure.
• Maintain accurate records of resident requests, incidents, visitor logs, and operational reports.
• Ensure Front Desk procedures, SOPs, and service standards are consistently implemented.
• Prepare daily, weekly, and monthly operational reports as required.
• Ensure compliance with company policies, health & safety regulations, and confidentiality requirements.
• Support community events and operational activities when required.

• Leadership & Team Management
• Communication & Interpersonal Skills
• Coordination & Follow-up
• Problem Solving
• Time Management
• Microsoft Office & Property Management Systems