Reception Supervisor

The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that service standards, guest engagement, and operational procedures are consistently maintained. The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception operations, coordinating guest flow, and ensuring accurate communication of the dining hall's offerings and events.

While primarily a managerial role, the Reception Manager will also support and cover reception shifts when required to maintain operational coverage

• Reception Operations Management
• Oversee the daily operations of the reception and guest welcome area within the dining hall
• Ensure guests are welcomed in a professional, friendly, and efficient manner
• Maintain high standards of guest service and ensure reception procedures are consistently followed
• Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods
• Ensure reception areas remain organized, welcoming, and professionally presented
• Team Leadership & Supervision
• Manage and supervise the Head Hostess and Hostess / Receptionist team
• Develop staff schedules and ensure adequate reception coverage throughout operating hours
• Provide coaching, guidance, and support to ensure high standards of guest service
• Monitor staff performance and provide feedback to support continuous development
• Ensure team members maintain professional appearance and service etiquette
• Guest Experience Management
• Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the venue.

• Support the team in resolving guest inquiries, requests, or complaints in a professional manner
• Promote the dining hall concept, vendors, and ongoing events to guests
• Monitor guest feedback and identify opportunities to enhance the overall guest experience
• Operational Support & Shift Coverage
• Support reception operations by covering reception shifts when required to maintain operational coverage

• Assist the reception team during busy service periods or high guest traffic
• Ensure service continuity in case of staff absence or operational needs
• Communication & Reporting
• Maintain regular communication with the Operations Manager regarding guest experience, operational issues, and service improvements.

• Report guest feedback, operational updates, and service observations to management
• Coordinate with floor supervisors and operational teams to ensure smooth guest service across the venue.

• Minimum 8 years of experience in hospitality, guest relations, or reception operations
• At least 5 years of experience in a supervisory or managerial role
• Experience in restaurants, hotels, food halls, or large hospitality venues is preferred