Reservations Agent

As a Reservations Agent

You are the beginning of an exceptional guest experience As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

Consistently offer professional friendly and engaging service

Book and enter room reservation requests using the Property Management System Enter rooming lists while ensuring accuracy as required

Update reservations ensuring a flawless check in and check out process

Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

Liaise with Sales and other departments as required

Answer telephone and email inquiries in a timely manner

Assist guests regarding hotel facilities in an informative and helpful way Follow department policies procedures and service standards

Follow all safety policies

Other duties as assigned

Previous Property Manager System experience preferred

Computer literate in Microsoft Window applications required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

Understanding of Ultra-Luxury guest expectations and brand alignment.

Experience in project coordination, scheduling, and document control.

A proactive, anticipatory approach with a strong sense of ownership and accountability.

Impeccable grooming and personal presentation aligned with Luxury standards.

Experience is an asset

Prior experience working with Opera or a related system

Fluency in English and Arabic, additional languages are a plus