Admin - Booking

Job Responsibilities

• Support day-to-day administration of guest bookings for RSSE activities and experiences of Akun Wama and Galaxea Receive log and respond to booking enquiries in a timely and professional manner
• Maintain booking systems calendars schedules availability guest details time slots amendments and cancellations accurately
• Prepare and send booking confirmations updates and relevant information to guests and internal teams
• Coordinate with operations teams to ensure guest requirements activity details timings and special requests are clearly communicated
• Monitor schedules to avoid duplicated bookings overlapping time slots or incomplete booking information
• Provide administrative support for reports on bookings cancellations attendance guest requirements and other reservation matters
• Monitor and manage e-mail address of the different brands
• Support pre-activity communication by sharing accurate information on RSSE experiences activity requirements timings and guest preparation details
• Assist guests with booking changes cancellations and general enquiries while maintaining a high standard of customer service
• Follow up with guests or internal teams where required to support feedback collection and service improvement
• Maintain organised records trackers shared folders and booking documentation in line with internal requirements
• Support coordination with relevant departments to ensure a seamless booking and guest experience process
• Identify simple improvements in booking administration data accuracy communication flow and scheduling efficiency
• Promote awareness of RSSE activities and experiences including wider portfolio offerings where appropriate Policies Systems Processes Procedures Standards and Reports Follow all relevant RSSE and functional policies processes standard operating procedures and instructions Prepare accurate and timely booking updates trackers and reports to support operational and management requirements Maintain confidentiality and accuracy when handling guest booking and operational information Safety Quality amp Environment Apply relevant safety quality and environmental management requirements when coordinating booking information and guest communications Ensure operational teams receive accurate details needed to support safe and high-quality activity delivery Continuous Improvement Contribute to improvements in booking administration guest communication data tracking and reporting processes Share observations or recurring booking issues with the line manager to support better planning and service delivery

• High school diploma required diploma or certificate in administration hospitality tourism travel or customer service is preferred
• Minimum 1 year of experience in administration bookings reservations call centre hospitality tourism guest services or a customer-facing support role
• Experience in Saudi Arabia tourism adventure activities hospitality or destination operations is advantageous
• Good working knowledge of Microsoft Office especially Outlook Excel Word and Teams
• Experience using online booking systems CRM tools reservation platforms or data-entry systems is preferred
• Strong data accuracy record keeping and scheduling coordination skills
• Ability to support flexible operational requirements including weekends or peak periods where needed
• Clear written and spoken English Arabic or another language is an advantage
• Customer-focused polite calm and professional in guest communication
• Highly organised detail-oriented and able to manage multiple booking requests at the same time
• Able to follow instructions escalation issues appropriately and work with minimal supervision once trained
• Strong teamwork coordination time management and follow-up skills
• Comfortable working in a fast-paced operational environment

• The role supports booking administration for RSSE guest experiences and adventure activities Accuracy responsiveness internal coordination and professional guest communication are critical to the success of the role
• High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service is preferred
• Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role
• Experience in Saudi Arabia, tourism, adventure activities, hospitality, or destination operations is advantageous
• Good working knowledge of Microsoft Office, especially Outlook, Excel, Word, and Teams
• Experience using online booking systems, CRM tools, reservation platforms, or data-entry systems is preferred
• Strong data accuracy, record keeping, and scheduling coordination skills
• Ability to support flexible operational requirements, including weekends or peak periods where needed
• Clear written and spoken English;
  Arabic or another language is an advantage
• Customer-focused, polite, calm, and professional in guest communication
• Highly organised,…