General Manager (Pre-Opening

The role holder will lead the pre-opening and successful launch of the hotel
, establishing the operational foundations, team and standards required to position the property for long-term success.

The General Manager will lead the business from the front and by example, ensuring that the expectations of key stakeholders – Wyndham Hotels & Resorts, Ownership, team members and guests – are effectively managed.

• Lead the hotel through all stages of pre-opening, opening and stabilisation.
• Drive yield, profitability and excellence in service standards.
• Hold the property leadership team accountable for execution whilst supporting their individual and professional development.
• Build strong relationships with Ownership through proactive and ongoing communication, keeping them informed of brand initiatives, hotel performance and guest experience.

• Lead and oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Finance and Engineering.
• Ensure high standards of guest service and satisfaction in line with Wyndham brand expectations.
• Conduct regular property walks to ensure standards for cleanliness, safety and appearance are maintained.
• Oversee capital projects and ensure the physical asset is well maintained and secure.
• Lead the hotel team with a guest-centric approach, ensuring an exceptional guest experience.
• Develop and execute the hotel’s business plan to achieve operational and financial goals.
• Prepare, review and manage budgets, forecasts and financial plans.
• Monitor financial performance and drive profitability through effective cost control and revenue optimisation.
• Regularly review financial statements, reports and KPIs to support informed business decisions.
• Approve expenditure and capital investments in accordance with approved budgets, policies and delegated authority.
• Drive sales and marketing strategies to maximise occupancy, revenue and market share.
• Work closely with the Director of Sales & Marketing to attract new business and retain existing clients.
• Build and maintain strong relationships with key clients, corporate partners and local stakeholders.
• Represent the hotel at relevant industry events and within the local community.
• Lead, coach and mentor department heads to build a high-performing and unified leadership team.
• Oversee recruitment, development, performance management and employee relations in accordance with local labour laws and company policies.
• Foster a positive and collaborative working environment that supports team member engagement and development.
• Ensure compliance with all applicable local laws, regulations, health and safety requirements and Wyndham brand standards.
• Oversee risk management, security and emergency preparedness.
• Monitor guest satisfaction and feedback, implementing actions to continuously improve the guest experience.
• Proactively engage with guests, including VIPs, to build relationships and gather feedback.

• Working closely with the Regional Office, define and execute a detailed strategic and budget plan for the property, including performance targets, policies, processes and procedures. This will be particularly important during the pre-opening phase.
• Establish a strong identity and awareness of the hotel within Riyadh, the wider region and Saudi Arabia.
• Build and maintain an excellent relationship with Ownership, protect the hotel asset and act as an extension of the Wyndham Hotels & Resorts Management team.
• Develop a strong presence within the local market and build effective relationships with relevant media, industry partners and stakeholders.
• Position the property within its defined target markets and deliver the agreed business plan at both hotel and company level.

• Act as a guardian of the Wyndham brand, ensuring hotel operations are conducted in accordance with applicable Wyndham brand standards.
• Establish and maintain appropriate guest satisfaction measurement tools, team member awareness programmes, operating standards and SOPs/LSOPs to drive performance, compliance and guest…