Operations Specialist

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays, you will:

We are seeking a highly organized and detail-oriented individual to join Stella Stays as Operations Specialist. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct check-in/out inspections to ensure property readiness and guest satisfaction.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Assist with ad hoc administrative tasks as needed.
• Communicate with tenants in person, over the phone or via email and manage comments, suggestions and complaints. Update other team members accordingly when needed.
• Check click up notifications and update tasks on a daily basis.
• Do viewings with prospective approved tenants when needed.
• Manage & organize building & unit keys.
• Communicate and send initial violation notice to tenants when applicable after through verification.
• Verify any communication coming from the tenant in the name of Management with the leasing team if authorized.

Qualifications:

The ideal candidate for this role should have:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Note:

This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.