Reservations Supervisor

We are looking for a Reservations Supervisor to join our Reservations team at Holiday Inn Riyadh Rose Yard.

This Full time on site position offers great opportunities for career growth.

• Supervise the daily operations of the Reservations Department, ensuring all reservations are processed accurately and efficiently.
• Monitor room inventory, availability, and reservation status to maximize occupancy and revenue opportunities.
• Coordinate with Revenue Management to implement pricing strategies, restrictions, and inventory controls.
• Review and manage reservations from all booking channels, including IHG systems, OTAs, travel agents, and corporate accounts.
• Handle group reservations, rooming lists, and special requests in coordination with the Sales and Events teams.
• Ensure reservation details, guest profiles, and billing instructions are accurately entered into Opera PMS.
• Monitor reservation confirmations, amendments, cancellations, and no‑show procedures in accordance with hotel policies.
• Respond promptly to reservation inquiries from guests, travel partners, and internal departments while maintaining high service standards.
• Supervise and support Reservations Agents by providing guidance, training, and performance coaching.
• Review daily pickup reports, forecast reports, and reservation activity to identify booking trends and communicate opportunities.
• Coordinate closely with Front Office to ensure smooth arrivals, room allocation, and handling of VIP guests and special requests.
• Assist in resolving reservation‑related guest concerns and support service recovery when required.
• Prepare daily, weekly, and monthly reservation reports for management review.
• Ensure compliance with IHG reservation standards, hotel policies, and data accuracy requirements.
• Perform any other duties assigned by the Front Office Manager or Revenue Manager.

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2–4 years of experience in Reservations or Front Office operations, including at least 1 year in a supervisory role within the hospitality industry.
• Strong knowledge of Opera PMS, IHG Concerto, and hotel reservation systems.
• Good understanding of hotel inventory management and revenue optimization principles.
• Excellent communication, leadership, and organizational skills.
• Strong analytical skills with attention to detail and accuracy.
• Good command of English;
  Arabic is an advantage.
• Proficiency in Microsoft Office, particularly Excel.