Operations Manager

Gamers Escape is looking for an experienced Operations Manager to lead and oversee our multi-branch operations across Riyadh, Jeddah, and Makkah.

The role will be responsible for ensuring operational excellence, team performance, customer experience, and commercial growth across our gaming and F&B operations.

• Oversee daily operations across all branches, ensuring consistent service quality, safety, cleanliness, and brand standards.
• Lead manpower planning, staffing, shift coverage, training, and performance management.
• Manage inventory, suppliers, maintenance, equipment uptime, and operating costs.
• Drive revenue growth through corporate bookings, events, tournaments, partnerships, and new client acquisition.
• Oversee the Riyadh F&B operation, including kitchen and front-of-house operations, food quality, hygiene, food cost, and inventory control.
• Plan and execute events, activations, tournaments, and brand partnerships.
• Monitor branch KPIs, budgets, revenue, footfall, costs, and overall operational performance.
• Ensure compliance with Saudi labor law, Saudization requirements, and relevant licensing and regulatory standards.

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field.
• 5+ years of experience in Operations Management / Hospitality
  , including at least 2 years in multi-branch or multi-location operations
  .
• Experience in Entertainment, Gaming/Esports, F&B, Hospitality, or Retail is highly preferred.
• Previous experience managing a restaurant or F&B operation is a strong advantage.
• Proven experience in Business Development, Sales, Client Acquisition, or Revenue Growth
  .
• Strong leadership, communication, and people-management skills.
• Fluent in Arabic and English
  .
• Willingness to travel regularly between Riyadh, Jeddah, and Makkah and work evenings/weekends when required.