F&B Guest Relations

We are seeking a professional and enthusiastic Food amp Beverage Guest relation to join our dynamic team in Riyadh Saudi Arabia As the first point of contact for our guests you will play a crucial role in creating a welcoming and organized dining experience This position requires exceptional organizational skills genuine hospitality and a commitment to delivering outstanding customer service in a fast-paced collaborative environment Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff

Maintain comprehensive knowledge of the dining room layout table configurations restaurant capacity hours of operation dress code and pricing structure

Manage restaurant reservations efficiently by taking recording and confirming bookings in accordance with departmental standards

Answer telephone calls within three rings using proper salutations and professional telephone etiquette

Communicate reservation changes and cancellations to management promptly as they occur throughout your shift

Review the reservation book daily pre-assign designated tables and follow up on all special guest requests

Ensure all menus and check folders are cleaned organized and available in sufficient quantities

Maintain a clean organized and welcoming Guest Relation stand at all times

Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly

Anticipate heavy business periods and organize procedures to manage waiting lines efficiently

Respond to guest inquiries accurately and provide information about hotel services and activities

Handle guest complaints with professionalism following established procedures to ensure immediate resolution and guest satisfaction

Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment

Monitor table clearing and resetting procedures to ensure compliance with departmental standards

Promote food and beverage outlets to guests during slower periods

Maintain high standards of personal appearance hygiene and professional presentation at all times

Report for duty punctually wearing the correct uniform and name tag Comply with all hotel policies fire safety procedures health and safety regulations and local legislation

Attend training sessions and meetings as required

Remain flexible and willing to extend job duties to meet business demands and guest service needs

Diploma or degree in vocational hospitality (preferred)
Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to apply

Excellent verbal and written communication skills in English; proficiency in Arabic is a plus Strong organizational and multitasking abilities with keen attention to detail

Proficient phone etiquette and reservation management skills

Demonstrated ability to work efficiently in a fast-paced, high-volume environment

Exceptional customer service orientation with genuine empathy and cultural sensitivity

Problem-solving skills and ability to handle guest concerns with professionalism and grace

Collaborative mindset with the ability to work effectively with diverse teams

Flexibility to adapt to changing circumstances and willingness to support team members

Knowledge of restaurant operations, table management, and dining service standards

Ability to maintain composure and resilience under pressure

Professional appearance and commitment to maintaining high hygiene standards

Familiarity with local customs and cultural practices relevant to Riyadh, Saudi Arabia Basic cash handling knowledge and ability to assist with cashiering procedures