Reception Supervisor
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-10-13
Listing for:
Euro Staffs
Full Time
position Listed on 2026-10-13
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist, Hospitality & Tourism
Job Description & How to Apply Below
Apply for Reception Supervisor at Euro Staffs in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth.
Key Responsibilities- Supervise and coordinate the daily activities of the Reception team.
- Ensure professional and efficient check-in and check-out procedures.
- Welcome VIPs, corporate guests, and special-request guests and ensure their requirements are properly handled.
- Monitor room status, availability, arrivals, departures, extensions, and room moves.
- Ensure accurate handling of reservations, payments, deposits, billing, and cashier procedures.
- Follow up on guest requests, complaints, and service recovery to ensure timely resolution.
- Maintain accurate guest profiles and records in the PMS/Opera system.
- Coordinate closely with Housekeeping, Maintenance, Reservations, Sales, Finance, and Security.
- Conduct shift briefings and ensure proper handover between shifts.
- Monitor staff attendance, grooming, punctuality, and compliance with hotel standards.
- Coach and train Reception Agents on hotel procedures, customer service, upselling, and PMS operations.
- Ensure proper handling of keys, cash, documents, and other Front Office assets.
- Monitor room readiness and coordinate with Housekeeping to minimize guest waiting time.
- Support upselling of rooms, upgrades, breakfast, and hotel services.
- Prepare and review daily Front Office reports and highlight operational issues to the Front Office Manager.
- Handle guest complaints professionally and elevate serious issues when required.
- Ensure compliance with Le Diyar Hotels policies, SOPs, Saudi regulations, and hotel safety standards.
- Support the Front Office Manager during high-occupancy periods, VIP arrivals, inspections, and special events.
- Act as the Manager on Duty / Front Office representative when assigned.
- Guest satisfaction and online review performance
- Check-in/check-out efficiency
- Reception upselling revenue
- Room upgrade conversion
- Accuracy of billing and cashier transactions
- Complaint resolution time
- PMS data accuracy
- Staff productivity and attendance
- Front Office operational compliance
- Guest waiting time
- Revenue and occupancy support
Pay: ﷼5,000.00 - ﷼5,500.00 per month
Work Location:
In person
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