Royal Service Agent Saudi Nationals

Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary arts

• Address guests' service needs in a professional and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Be fully aware of the "Talk of the Walk" for the day, ensuring relevant information is communicated.
• Conduct room and hotel orientation for new guests.
• Check back-of-house areas to ensure they are well-maintained.
• Ensure the Front Office staff is aware of availability states (open, on request, closed dates, high demand dates).
• Work closely with the Front Office team to maintain smooth operations.
• Keep all telephone extension lists updated regularly.
• Follow company and department policies and procedures diligently.
• Be knowledgeable about hotel guest rooms, rates, promotions, amenities, and services.
• Have full knowledge of the hotel's emergency procedures and protocols.
• Inform personnel and supervisors about important events and news to prevent misunderstandings.
• Protect guest and associate security by not revealing personal information unless authorized.
• Strive to maintain hotel equipment and assets in excellent condition.
• Assist in the training of new staff members and conduct room and hotel orientation.
• Foster a positive atmosphere and high morale among staff, acting as a heartist and ambassador for the hotel.
• Follow daily checklists to ensure all tasks are completed efficiently.
• Promote Accor loyalty programs and hotel promotions to build strong, long-term relationships with guests.
• Use supplies and equipment appropriately and request requisitions as needed.
• Read and update the Manager on Duty (MOD) log and ensure proper handovers between shifts.
• Report all guest comments or complaints to management.
• Ensure VIP rooms are assigned in advance and prioritize special requests.
• Supervise Front Office operations, including Reception and Guest Relations, ensuring standards and procedures are followed.
• Update and maintain files as requested by the Royal Service/Front Office Supervisor and Front Office Manager.
• Share daily activity highlights with management, including guest opportunities.
• Carry out any other reasonable tasks as requested by management.

Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary arts

• Address guests' service needs in a professional and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Be fully aware of the "Talk of the Walk" for the day, ensuring relevant information is communicated.
• Conduct room and hotel orientation for new guests.
• Check back-of-house areas to ensure they are well-maintained.
• Ensure the Front Office staff is aware of availability states (open, on request, closed dates, high demand dates).
• Work closely with the Front Office team to maintain smooth operations.
• Keep all telephone extension lists updated regularly.
• Follow company and department policies and procedures diligently.
• Be knowledgeable about hotel guest rooms, rates, promotions, amenities, and services.
• Have full knowledge of the hotel's emergency procedures and protocols.
• Inform personnel and supervisors about important events and news to prevent misunderstandings.
• P…