Guest Relations Senior Manager
Listed on 2026-10-18
-
Hospitality / Hotel / Catering
Event Management & Planning
We are recruiting a Guest Relations Senior Manager for a dedicated full-time team delivering guest management at a major international multi-sport event. The role sits within our client’s Guest Management function. It is based on site in Riyadh, KSA, and runs from ASAP until the end of December 2026, covering readiness, event time and close-out.
The event will bring together thousands of athletes and team officials from across the region, competing across multiple sports and venues.
You will:
- Lead the Guest Relations department across all competition venues
- Build the operational plans, SOPs and staffing structures the team works to
- Deliver a safe, smooth and welcoming experience for spectators and guests
- Act as the senior escalation point for guest complaints and operational incidents
You will lead Venue Managers, Supervisors, Ushers and supporting teams. You will work closely with Venue Management, Security, Accreditation and Hospitality. You will report to the event’s senior management, giving them regular operational updates and recommendations.
This is a senior leadership role, but it is not a desk-based one. Once the event begins, you are expected to be visible across venues and to lead from the front.
Key Responsibilities Planning and Readiness- Develop and implement Guest Relations operational plans, SOPs, staffing structures and venue deployment strategies.
- Oversee recruitment, training, workforce scheduling and operational readiness across all competition venues.
- Ensure efficient spectator entry and exit, crowd flow, way finding and seating assistance.
- Oversee guest information services, accessibility assistance, Lost & Found and Lost Child procedures.
- Coordinate athlete lounge access support, accreditation scanning and meal box distribution where required.
- Liaise with Venue Management, Security, Accreditation, Hospitality and other functional areas to ensure smooth event operations.
- Manage escalated guest complaints, operational incidents and emergency response coordination.
- Monitor departmental KPIs, daily operations, staffing performance and service quality across all venues.
- Provide operational reports, departmental updates and recommendations to senior management.
- Visa, accommodation and transportation included for candidates relocating to Riyadh
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).