Director of Housekeeping

b Main Tasks and Responsibilities b Oversee the overall Housekeeping operation ensuring the highest standards of cleanliness presentation comfort and maintenance across guest rooms suites public areas and other designated hotel spaces Develop and implement departmental strategies operating procedures and service standards in alignment with Four Seasons policies and brand expectations Lead manage and develop the Housekeeping team including recruitment training performance management succession planning and employee engagement Establish departmental objectives and performance indicators to monitor productivity service quality operational efficiency and guest satisfaction Develop and manage the Housekeeping department s annual budget monitor operating expenses control costs and identify opportunities to improve financial performance without compromising service quality Ensure appropriate staffing levels and efficient scheduling to meet occupancy demands forecasted business levels and operational requirements Conduct regular inspections of guest rooms suites public areas and other assigned spaces to ensure compliance with Four Seasons standards and identify opportunities for improvement Collaborate with the Front Office Engineering Laundry Security and other departments to ensure smooth daily operations and timely resolution of guest and operational concerns Monitor guest feedback and satisfaction scores address complaints professionally and implement corrective actions to enhance the overall guest experience Ensure the proper management inventory and control of housekeeping supplies cleaning materials linen uniforms and operating equipment Establish and maintain effective inventory control procedures to minimize waste reduce unnecessary expenses and ensure the availability of required supplies Ensure compliance with health safety hygiene environmental and chemical-handling requirements as well as all applicable hotel policies and procedures Oversee the implementation of preventive maintenance and deep-cleaning schedules in coordination with Engineering and other relevant departments Drive continuous improvement initiatives to enhance service delivery operational processes employee productivity and departmental performance Maintain effective communication with hotel leadership and other department heads to ensure alignment with the hotel s overall business objectives Promote a culture of accountability teamwork professional development and continuous learning within the Housekeeping department Identify training needs and ensure that all team members receive appropriate training to perform their duties effectively and consistently meet Four Seasons service standards Ensure that all housekeeping operations are conducted with discretion professionalism and respect for guest privacy and confidentiality Support sustainability initiatives by promoting the efficient use of water energy cleaning materials and other operational resources Prepare and present departmental reports operational updates budget reviews and performance analyses to the Director of Rooms and hotel leadership as required

A bachelor s degree or equivalent qualification in Hospitality Management Hotel Administration or a related field is preferred Significant experience in Housekeeping operations within a luxury hotel environment including leadership experience at a senior management level Proven ability to lead motivate and develop large teams while maintaining high standards of performance and employee engagement Strong knowledge of housekeeping operations cleaning procedures room inspection standards public area maintenance and inventory management Demonstrated…