Ops Associate

As a People Operations Associate, you will be a trusted point of contact for employees in our contact centres, ensuring their day-to-day HR needs are handled efficiently, accurately, and with care.

Department: People Experience
Employment Type: Full Time
Location: KSA
Reporting To: Salman Alturkistani

In this role, you will help create a positive and well-supported employee experience by maintaining accurate people data, ensuring compliance with Saudi labor laws, and supporting smooth, reliable people operations across the organization.

• Maintain accurate employee data for KSA employees by processing updates under established guidelines and supervision.
• Execute employee lifecycle transactions such as new hires, salary changes, promotions, transfers, employee record updates, and terminations with attention to detail and timeliness.
• Support periodic data audits by preparing reports, validating records, and flagging discrepancies for review.
• Assist with system updates and coordinate with HQ to ensure data alignment across HR platforms.
• Act as an initial point of contact for routine employee HR inquiries, ensuring a professional and service-oriented experience.
• Process standard employee requests including HR letters, salary certificates, leave balance inquiries, and basic employee data updates.
• Share policy and process information with employees, escalating complex or sensitive cases to senior HR team members.
• Support day-to-day HR transactions in coordination with HQ and external partners, following defined processes.
• Prepare and submit documentation for GOSI registrations, updates, and removals, ensuring completeness and accuracy.
• Coordinate medical insurance enrollment and changes, and support employees with basic claims-related queries.
• Prepare Qiwa contract documentation and support renewals or amendments under guidance.
• Develop working knowledge of KSA people operations requirements and government systems.
• Support offboarding activities by coordinating documentation, system updates, and clearance steps in line with procedures.
• Assist in preparing termination documents and final settlement calculations for review and approval.
• Ensure timely submission of required updates to internal systems and government portals.
• Support exit interview administration and documentation.
• Follow established HR policies and local labor requirements to support compliance.
• Maintain organized and accurate employee records to support audits and internal reviews.
• Prepare basic reports and data summaries for senior HR team review.
• Suggest process improvements and support implementation efforts under supervision.

• Bachelor’s degree in Human Resources or a related field.
• Minimum of 1 year of experience in HR operations, including onboarding, offboarding, HRIS management, and employee lifecycle support.
• Familiarity with platforms including Bamboo
  
  HR, Lattice, Jira, and Google Workspace is preferred;
• Background in a fast-growing scale-up is highly beneficial, particularly in the tech sector.
• Strong analytical skills with the ability to interpret HR data and support operational improvements.
• Experience in Saudi labor laws and HR regulations, with the ability to apply them independently in day-to-day operations.
• Excellent communication and interpersonal skills, with the ability to interact effectively across all levels of the organization.
• High attention to detail, strong organizational skills, and the ability to manage multiple tasks efficiently.
• Full professional proficiency in English and Arabic is required.

• We are an international Team of inspired professionals located all over the globe.
• We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees.
• Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1  are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone.
• You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region
• We offer you relocation support as well as we guide you through all the process.
• We’ll set you up with the devices required for your work.