Cluster Human Resources Director - Luxury Hotel

Role

Purpose:

Lead the full HR strategy and operations across a cluster of luxury hotels. Ensure exceptional talent acquisition, flawless HR operations, strong compliance, and a high‑performance culture that reflects luxury service standards. Act as a strategic partner to hotel leadership and guardian of brand culture.

• Strategic Leadership - Develop and execute the cluster HR strategy aligned with luxury brand standards and business goals. Advise GMs and ExCom teams on organizational design, workforce planning, and people priorities. Drive culture engagement and service excellence across all hotels.
• Talent Acquisition & Workforce Planning - Oversee all hiring and manpower planning for pre‑opening and operating hotels. Build strong recruitment pipelines for luxury roles and hard‑to‑find specialties. Ensure structured hiring processes, competency‑based interviews, and quality selection.
• Learning Development & Service Culture - Lead implementation of service training, brand standards training, leadership programs, and skills development. Establish talent development paths, succession plans, and training calendars. Ensure every hotel consistently meets luxury service delivery expectations.
• HR Operations & Compliance - Oversee HR administration, contracts, onboarding, visas, payroll inputs, employee records, performance cycles, and policies. Ensure strict adherence to labor regulations and brand compliance standards. Conduct regular HR audits and inspections across all properties.
• Employee Relations & Engagement - Build a fair, respectful, and motivating work environment. Handle investigations, disciplinary actions, and grievances professionally and discreetly. Drive engagement initiatives, recognition programs, and hotel culture activities.
• Compensation & Benefits - Oversee consistency of salary structures, job grading, and benefits across the cluster. Support annual budget planning and manpower forecasting with Finance. Ensure payroll accuracy and policy alignment.
• HR Analytics & Reporting - Track and report HR KPIs, turnover, headcount, hiring timelines, training hours, engagement, etc. Present monthly HR insights to hotel and cluster leadership. Use systems and dashboards to maintain visibility and control.