Middle East HR Risk & Employee Relations COE Manager

Locations
:
Dubai | Riyadh | Doha

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

As the HR Risk and Employee Relations (ER) CoE Manager in this 12- 14 m
onth
temporary
role
, you will play a strategic role in shaping the HR Risk and Employee Relations framework for the organisation in the Middle East. You will drive the development and implementation of policies, lead high-impact employee relations initiatives, and act as a key advisor to a senior leadership on complex workplace matters. In this capacity you will own critical HR

processes, including ER investigations.

You will act as a trusted advisor to HR services, and partner to business leaders, and employees, offering

expert guidance on best practices in employee relations, workplace conduct, and HR risk management.

Collaborating with legal, compliance, and HR teams, you will proactively address potential risks, enhance

employee experience, and foster a culture of accountability and transparency.

• Employee Relations and Conflict Resolution
• Managing sensitive ER cases, including investigations into grievances, misconduct, and

• Providing guidance and support on complex ER matters, acting as a subject matter expert.
• Proactively identifying potential workplace issues and addressing them through preventative

• Maintain Middle East case data up to date in the relevant tools; documenting conversations

• Lead the analysis of trends and data insights on cases, outcomes and recommendations

throughout the year. Through the analysis and interpretation of internal and external ER related data sources, identify trends and develop appropriate recommendations for value adding and strategic ER interventions that meet organizational and customer specific needs. Ensure the impacts of these initiatives are measurable and evidenced.

• Policy Development and Implementation
• Owning and developing HR policies and processes related to employee relations, workplace

• Collaborating with HR leadership to align policies with organizational objectives and

• Ensuring that all policies are effectively communicated and understood across the

• Drive efficiency improvements through offshoring/outsourcing solutions, and the application

• of technology.

• Knowledge Building and HR Support
• Supporting the HR Services team by providing structural solutions and knowledge-sharing

• initiatives to enhance team capabilities in handling challenging discussions.

• Developing resources, including clearly structured and complete templates, as well as

• training programs to improve the HR Services team’s and other stakeholder proficiency in managing processes independently where possible.

• Ensure awareness and compliance with BCG values, enabling a welcoming and non

• threatening work environment for all our staff and other contributors.

• Acting as a liaison between HR Services and other functions to address escalated issues and

• align on resolutions.

• Collaboration and Stakeholder Engagement
• Building strong relationships with HR Services, other HR CoE teams to drive alignment on

• ER and risk-related matters.

• Acting as a trusted partner to employees, managers, and leadership by providing guidance

• and ensuring fair treatment in all workplace matters.

• Representing the organization in interactions with regulatory bodies or external auditors

• when required

• Bachelor's degree in HR Management or Business.
• Educational Background in employment law or demonstrable practical experience with handling complex employment/workplace issues with a legal angle.
• 7 years of professional experience in HR operations, employee relations, or HR risk management.
• Experience in employee relations (mandatory for the role).
• Strong understanding of workplace policies, and risk management frameworks.
• Excellent analytical and problem-solving skills, with an approach to addressing HR…