Collections Supervisor

Overview

Workplace Type: On-site

Employment Type: Full-time

Seniority Level: Mid-Senior Level

Division: Commercial

Department: Collection

Reports To: Collection Manager

Applicable To: AOIC and its subsidiaries (where applicable) Collection Supervisor

The Collections Supervisor is responsible for increasing and sustaining the targeted collection rate through continuous follow-up and effective communication with tenants. This role supervises collection staff, ensures timely and accurate invoicing and receivables processing, resolves invoicing disputes in coordination with internal stakeholders, and maintains high-quality tenant relationships to enhance collection efficiency. Collection Supervisor

• Communicate, arrange, and negotiate with tenants to collect due invoices and outstanding payments. Collection Supervisor
• Build and maintain strong tenant relationships to improve collection effectiveness and reduce disputes. Collection Supervisor

• Supervise collection staff to ensure invoices are collected accurately and on time. Collection Supervisor
• Follow up on and ensure required field visits are conducted by collectors when needed. Collection Supervisor
• Prepare, track, and submit collector productivity reports (daily/monthly as required). Collection Supervisor
• Ensure invoices are extracted, prepared, and shared with tenants before due dates through collectors. Collection Supervisor
• Ensure receivable/payment vouchers (receipt bonds) are issued accurately for received amounts. Collection Supervisor
• Maintain accurate tenant payment records, including reasons for non-payment, enabling quick retrieval when required. Collection Supervisor

• Ensure invoice issues are resolved and followed up through collectors with concerned departments within the company. Collection Supervisor

• Prepare and submit required collection reports (including daily follow-up/activity reporting). Collection Supervisor
• Achieve monthly and annual collection targets set by company management. Collection Supervisor

• Bachelor’s degree in Business Administration or a relevant field. Collection Supervisor
• 3–5 years of experience in collections. Collection Supervisor
• Proven ability to work with targets and tight deadlines. Collection Supervisor
• Knowledge of relevant legal requirements related to collections/receivables. Collection Supervisor
• Working knowledge of MS Office and databases. Collection Supervisor
• Excellent communication and interpersonal skills. Collection Supervisor
• Strong negotiation, persuasion, and conflict-handling capability. Collection Supervisor
• Ability to remain polite and empathetic without losing firmness and confidence. Collection Supervisor
• Excellent verbal communication skills. Collection Supervisor

This job description does not state or imply that these are the only duties performed. The employee may be required to carry out other job-related tasks assigned by the direct manager as business needs evolve. Collection Supervisor