Broker Relation Manager

Job Purpose

Lead and manage the Broker Unit by planning, organizing, directing, and controlling all broker-related operations within the assigned region. The role ensures alignment with company objectives, maximizes profitability, enhances efficiency, and strengthens broker partnerships.

• Participate with senior management in department and business unit initiatives related to product development, processes, underwriting policy, and strategy.
• Recommend and implement changes to improve productivity, profitability, growth, and the quality of the assigned book of business.
• Ensure alignment between the business line strategy and overall departmental strategy, setting clear goals with the team to enhance business results.
• Monitor the implementation of cascaded objectives and outcomes for continuous improvement.
• Propose strategic enhancements within the area of expertise to strengthen relationships and support organizational growth.

• Assist in identifying and recruiting Brokers Unit staff.
• Identify and recruit new brokers within the region.
• Negotiate broker contracts in coordination with the concerned DGM–Commercial.
• Assess and fulfill training needs of brokers and Brokers Unit staff.
• Ensure motivation and engagement of the broker network.
• Establish sales terms, conditions, and commission rates when required.
• Lead internal Brokers Unit meetings.
• Control unit costs and ensure compliance with the approved budget.
• Prepare the annual Brokers Unit budget aligned with AICC’s strategic direction.
• Provide required reports and performance statistics related to Brokers Unit activities.
• Support product pricing and profitability through analysis and insights.
• Contribute to business development by assessing marketing potential of brokers.

• Monitor and control broker performance, including:
• Client cancellation and renewal rates
• Claims frequency and value
• Recommend continuation or discontinuation of broker relationships when necessary.
• Establish sales objectives by region, class of business, and market segment in coordination with DGM–Commercial.
• Cascade sales targets and distribute them across teams.
• Achieve and exceed sales targets using technical expertise and relationship management skills.
• Analyze sales performance to identify growth opportunities.
• Follow up on cash operations to ensure compliance with AICC standards.
• Coordinate with DGM–Commercial to resolve operational or performance issues.

• Ensure effective coordination between the Brokers Unit and all AICC departments.
• Support marketing and promotional initiatives in collaboration with brokers.
• Develop and maintain an annual manpower plan.

• Provide technical guidance and support to staff on complex operational matters.
• Attend relevant meetings, seminars, and programs to enhance industry knowledge and broker network development.
• Identify potential risk areas and implement corrective action plans.
• Review segment profitability and growth trends to support sound underwriting decisions.
• Ensure compliance with risk management systems and information protection standards.
• Ensure adherence to applicable laws and regulations.

• Prepare unit budgets and forecasts in coordination with DGM–Commercial.
• Monitor performance against budgets and resolve variances.
• Control costs while maintaining quality standards.

• Maintain strong broker relationships by:
• Promoting and explaining products and services
• Managing broker relationships and ensuring ongoing satisfaction and feedback

• Manage and develop the Brokers Unit team to deliver high-quality and profitable services.
• Conduct regular performance appraisals and support staff development initiatives.

• Review and approve reports, correspondence, and documentation for accuracy.
• Ensure documentation, implementation, and communication of policies and procedures.
• Ensure full compliance with AICC policies.

• Contribute to policy and SOP development.
• Ensure regulatory compliance and quality standards.
• Monitor broker feedback and complaints for continuous improvement.

• Bachelor’s degree in Business, Marketing, or equivalent professional experience.

• Minimum 8 years of relevant experience, preferably in Insurance Sales.
• Prior experience in KSA is an advantage.

• Strong knowledge of insurance industry practices and procedures.
• Proven leadership, coaching, and team development skills.
• Strong decision-making and problem-solving abilities.
• Excellent written and spoken English communication skills.
• Ability to prepare, present, and defend business reports.