Operations Director - Facilities Management

Overview

We are seeking a highly experienced Operations Director to lead integrated facilities management operations for elite, high-protocol clients, including palaces, royal residences, and other VIP assets
. This is a strategic, client-facing leadership role where operational excellence, discretion, and premium service delivery are paramount.

• Lead the end-to-end integrated FM operations across multiple high-profile sites.
• Ensure world-class service delivery across hard and soft FM services, hospitality operations, and client-facing functions.
• Manage and develop high-performing teams
  , including operations managers and on-site FM staff.
• Build strong relationships with elite clients and stakeholders
  , ensuring service expectations are consistently exceeded.
• Drive operational efficiency, compliance, and best practices across all FM functions.
• Oversee budgeting, resource planning, and reporting for high-value portfolios.

• Proven experience in senior FM leadership roles
  , preferably in integrated FM for high-protocol, luxury, or VIP clients
  .
• Strong client-facing, stakeholder management, and leadership skills
  .
• Deep understanding of complex IFM operations
  , including both hard and soft services.
• Experience managing premium service delivery standards
  , hospitality operations, and multi-site portfolios.
• Exceptional strategic thinking, problem-solving, and attention to detail
  .
• Ability to operate discreetly and professionally in high-profile environments.

• Influence strategic operational decisions at the highest level.
• Work in a dynamic, challenging, and highly visible client-facing role
  .