Account Director

وصف الوظيفة The Account Director is responsible for owning client success and commercial health across all accounts in KSA. Core Accountability Areas

• Client Leadership & Relationship Ownership
• Revenue Growth Within Existing Accounts
• Support in all business development activities
• Delivery Oversight & Cross-Border Coordination
• Strategic Account Development
• Operational Excellence

• Serve as the senior day-to-day lead for key client relationships in KSA.
• Lead, manage and mentor the back-office client servicing team.
• Build strong partnerships with client decision-makers to drive retention and long-term growth.
• Identify and convert organic growth opportunities including upselling, cross-selling, and retainer expansion.
• Maintain full creative, strategic and commercial awareness across accounts, ensuring scopes are accurate and financially sound.
• Oversee the successful development of proposals and participate actively in pitch strategy for prospective clients.
• Coordinate closely with management to improve pitch win rates through strong insight, preparation, and client understanding.
• Ensure seamless onboarding of new clients following successful pitches.
• Translate client needs into clear, strategic briefs for Egypt-based delivery teams.
• Oversee project flow to ensure timelines, quality standards, and client expectations are consistently met.
• Anticipate risks early and resolve issues before they scale.
• Drive operational discipline across documentation, approvals, billing accuracy, and forecasting.
• Support revenue tracking and provide accurate account forecasts to management.
• Strengthen the agency’s positioning by proactively bringing ideas that elevate the client relationship beyond execution.
• Mentor junior servicing team members and help establish a high-performance client servicing culture as the office scales.
• Act as a commercial guardian of the accounts, ensuring revenue growth is matched by healthy profitability.

• 6–8+ years in advertising / integrated agencies
• Proven success managing large, complex accounts
• Strong commercial instinct
• Deep understanding of agency workflows
• Experience working with cross-border teams preferred
• KSA experience is a strong advantage