Bus Operations Expert

Overview

• The Bus Operation Manager will oversee all phases of Bus and ITS Contractor activities, ensuring contractual requirements are met.
• Responsible for day‑to‑day operations, delivering safety and excellence in passenger services in line with KPI regime and best practices, and initiating new lines and stations.
• Supervises OCC bus operations and coordinates special situations such as crisis coordination and disaster recovery.
• Attends incidents, accidents and emergencies on a 24/7 basis and reports to RCRC on punctuality, kilometres and all required KPI reports.
• Compares operational data from ITS systems and inspections before issuing reports.

• Oversee start of operations through all phases of Bus and ITS contractors to verify contractual compliance.
• Ensure day‑to‑day delivery of passenger services in accordance with KPI Regime and best market practices, maintaining safety and excellence.
• Take responsibility for start‑up operations of new services, stations and depots, including required inspections per SOPs.
• Lead operations on a 24/7 basis to resolve incidents, accidents and emergencies.
• Develop the operations and maintenance manual.
• Review and manage the Bus Operator monthly and annual performance reports.
• Generate, review and manage PMS monthly and annual performance reports.
  
  Supervise the Operations Control Centre and coordinate special situations such as crisis and disaster recovery.
• Produce reports for the PMS team to present to the client on punctuality, kilometres and required KPI reports.
• Compare operational data from ITS systems and inspection status before preparing client reports.
• Play an integral role in base optimization and future expansion plans, including routes, fleet allocation and depot strategies.
• Develop crisis management procedures.
• Be present at the scene of any incident, provide advice and support to client senior management until the situation is controlled.
• Support the Senior Manager in producing incident‑based reports and maintain them for further investigation.
• Coordinate mitigations with specialists and third parties, ensuring future incidents are prevented.
• Monitor the operations contractor on inventory management, supply ordering, maintenance, replacement of equipment, process optimisation, operations team oversight and stakeholder liaising.

• University Degree.

• 10 years’ experience in bus operations, derived from an operating company, client organization managing a bus operator or consultant team managing a bus operator.
• Contract management experience in a public transport environment.
• Prior experience dealing with multiple contractors and evaluating their performance against KPI regime.
• Experience with operating procedures, instructions and code of conduct handbooks.
• Experience with timetables and materials for successful and smooth operations of the transportation system.
• Knowledge of transportation and safety procedures.
• Must be prepared to be on call to respond to incidents outside normal operational hours, with a maximum response time of 30 minutes.
• Experience with investigations and mitigation of incidents and comfortable dealing with third parties (police, civil defence, security agencies, etc.).
• Prior experience with OEMs, manufacturers and independent consultants/accident investigative agencies.

• Proven organisational skills, including time management.
• Project management experience.
• Comprehensive high‑level stakeholder management skills.
• Strong analytical and problem‑solving skills.
• Self‑sufficiency and ability to work with minimal supervision.
• Strong verbal and written communication skills.
• Attention to detail.