Executive Assistant Manager Food & Beverage

MAIN DUTIES & RESPONSIBILITIES

Leadership & Strategy:
Create the Luxury Hotels F&B strategy aligned with brand values and business goals. Provide strong leadership and direction to all F&B leaders and outlets. Manage change innovation and modernization initiatives across the division. Assist in the coordination of organizational and administrative functions in all areas of the Food and Beverage Department. Assist in planning and implementing programs, policies and procedures to ensure that Company standards are met.

Ensure Departmental Objectives are cascaded to the colleagues. Ensure that the colleagues are aware of the Company Vision, Business Unit Mission and a fair idea about the Quality Management System implemented in the company. Operational Excellence:
Ensure quality consistency and The Luxury Hotels service standards in every venue. Conduct regular operational reviews, briefings and performance evaluations. Support outlet managers in optimizing workflows and service design. Carries out assignments and instructions as delegated by the HM ensuring that all company and Resort Policies and Procedures and minimum standards are adhered to. Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.

Assist in conducting briefing with Outlet Managers and assist them to fulfil their responsibilities. Meeting and interacts with representatives of the local community and potential guests as required. Assist in monitoring the activities of competitor Resorts. Makes recommendations to Management for modernization of equipment, service methods, presentation and improved guest satisfaction. To assist in any of the Outlets when necessary.

Co‑ordinates with Outlet Managers and Peer Management to promote effective communication. Financial Performance:
Participate in the preparation of the Annual Business plan and Sales & Marketing Plans. Monitor closely the profitability of all Food and Beverage Outlets. Provide solutions to improve problem areas and assist in implementing corrective measures. Assist in ensuring that each Outlet is individually profitable. Follow up and at times initiate maintenance orders and purchase requests. Assist in the development of ideas and the increased department sales of Food and Beverage to improve productivity.

Assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues. People & Culture:
Build a high‑performance leadership team through coaching and structured development. Support succession planning, talent pipelines and skills advancement. Promote The Luxury Hotels culture across the F&B division. Assist in bringing all Outlet Managers up to date with Market needs and trends and ensure that their product matches these needs. Assist in the building of an efficient team of employees by taking an active interest in their training, development, safety and welfare.

Participate in training and development programs that may improve personal or department standards liaising closely with the Training Manager. Assist in Training and development of Outlet Managers so that they are able to operate independently with their own profit centre. Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs. Provide constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.

Maintain appropriate records of education, training, skills and experience. Communicate to colleagues the importance of meeting customer as well as regulatory & statutory needs. Ensure that responsibilities and authorities are defined and communicated within the organization. Ensure appropriate communication processes are established. Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.

Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer. Brand, Product & Innovation:
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