Soft Services and Logistics Coordinator

Your role

Support day‑to‑day operations of soft services including cleaning, pest control, waste management and logistics.

• Ensure services are delivered efficiently, safely and in accordance with service delivery plans and standards.
• Supervise subcontractors and monitor performance against SLAs, KPIs and HSE requirements.
• Manage community furniture assets and Client Furnished Equipment (CFE) ensuring proper tracking and maintenance.
• Plan and maintain janitorial schedules for all indoor and outdoor areas based on usage and service needs.
• Coordinate cleaning activities to ensure effective resource deployment and uninterrupted service delivery.
• Conduct inspections and audits to ensure cleanliness, quality standards and compliance with procedures.
• Identify service gaps and implement corrective and preventive actions.
• Monitor workforce attendance, productivity and task completion.
• Ensure proper usage and safe storage of cleaning materials, equipment and chemicals.
• Coordinate deep cleaning and special janitorial tasks as required.
• Oversee waste management operations including collection tracking and reporting.
• Maintain waste management records and support sustainability initiatives such as composting and mulching.
• Ensure proper waste segregation and compliance with environmental standards.
• Manage nursery facilities and logistics related to plants and materials.
• Handle and track service requests through the Help Desk system, ensuring timely resolution.
• Investigate client complaints and implement corrective actions.
• Coordinate with internal teams and subcontractors to resolve operational issues.
• Prepare weekly and monthly operational performance reports.
• Identify opportunities for process improvements and enhanced service delivery.
• Ensure full compliance with health, safety and environmental regulations.
• Maintain a safe and professional working environment for all stakeholders.

• Mandatory experience in Facilities Management (FM).
• Proven experience in waste management operations.
• Practical knowledge of soft services and logistics operations.