Customer Experience; CX Director
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-04
Listing for:
Salt Digital Recruitment
Full Time
position Listed on 2026-06-04
Job specializations:
-
Management
Business Management, Corporate Strategy, Business Continuity, Program / Project Manager
Job Description & How to Apply Below
Role Overview
My client is seeking an experienced Customer Experience (CX) Director to lead large-scale CX transformation programs for clients across Saudi Arabia. The ideal candidate brings deep knowledge of the Saudi market, a proven track record in designing and delivering customer-centric strategies, and strong leadership capabilities within a consulting environment. This role will shape the CX vision for major public and private sector organizations and oversee multidisciplinary teams to drive measurable business impact.
Key Responsibilities- Client Leadership & Delivery:
Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization. Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders. Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks. Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets. - Strategy & Thought Leadership:
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics. Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation. Contribute to internal capability building, including frameworks, methodologies, and CX tools. - Business Development:
Identify and cultivate new business opportunities within the Saudi market. Lead proposal development, pitch presentations, and commercial negotiations. Build and maintain strong relationships across key client accounts and government entities. - Team Leadership:
Manage and mentor multidisciplinary teams including CX strategists, service designers, analysts, and delivery managers. Foster a collaborative, high-performance culture and support professional development of team members. Coordinate with cross-functional teams such as digital, data analytics, customer service, and operations.
- 10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields.
- Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism).
- Experience working in a top-tier consulting firm or leading CX transformations in large organizations.
- Demonstrated ability to manage senior stakeholders and executive-level engagement.
- Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs.
- Strong commercial acumen and experience with business development.
- Fluent in English;
Arabic proficiency strongly preferred.
- CX strategy & journey design
- Service design & customer insights
- Digital experience & omnichannel transformation
- Data-driven decision making & VOC programs
- Stakeholder management and executive communication
- Leadership, coaching, and team development
- Structured problem solving and analytical thinking
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×