Evasion Lead Investigator

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They primarily develop solutions to challenges that require analysis to understand and resolve, and they address issues escalated from junior levels. They undertake complex operational activities, including developing investigation operational plans, setting investigators’ rotation schedules, reviewing classification and prioritization of risks in raised investigation cases, managing investigations on customs evasions, evaluating investigation activities to ensure uniformity, and managing investigators’ activities for performance evaluation.

• Review developed Customs investigation plans and form a clear understanding of set objectives and guidelines to initiate the development of a proper investigation operational plan in line with ZATCA's overall strategy.
• Develop the investigations operational plan to lead day‑to‑day investigation activities identifying specific characteristics to focus on during the investigation process, in line with needs and ZATCA's overall strategy.
• Set investigators’ rotation schedule in line with the developed investigation operational plan, ensuring coverage of all areas effectively and on time.

• Review and assess raised investigation cases to classify and prioritize identified risks, creating a case in the system.
• Conduct investigations on customs evasions, fraud, and breaches through various techniques such as post‑clearance, declaration, valuation, restrictions, etc., to examine relevant evidence in depth and determine the cause, liaising with auditors involved in internal referral.
• Evaluate investigation activities to ensure uniformity and standardization based on investigation guidelines and highlight misalignment activities to recommend needed modifications.
• Manage investigators’ activities, ensuring proper compliance with the investigation operational plan, raising findings for performance evaluation, and taking needed corrective actions.
• Receive and analyze objections and appeals on investigation decisions to conduct re‑assessment and settlement in line with deadlines, policies, and procedures.

• Prepare final assessment reports including findings, ensuring implementation of results in the system for future reference.
• Consolidate all underlined potential trends and repetitive actions into a report in line with the code of ethics and quality standards, and dispatch to relevant stakeholders for confirmation.
• Develop investigators’ performance reports, underlining operational gaps and training needs for improvement and enhancement of investigation activities.

• Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Help solve escalated problems and provide needed support for junior team members to ensure work is carried out efficiently.
• Escalate complex problems to the relevant person to ensure cases and issues are closed properly.

• Train junior staff on different job activities to ensure transfer of know‑how when applicable.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates.
• Support junior staff or direct reports to execute their duties according to set policies and processes.

Bachelor's degree in Business Administration, Accounting, Law, or an equivalent is required.

A minimum of 4 years of relevant experience.

• Collaboration and Communication – Developing
• Professionalism – Proficient
• Customs Procedure – Proficient
• Results Oriented – Proficient
• Customer Focus – Proficient
• Criminal Investigations – Advanced
• Enablement of Change and Innovation – Developing
• Negotiation and Influence – Proficient
• Customs Powers – Proficient
• Legal Proceedings – Proficient