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Branch Operations & Customer Experience Manager

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: ACOUSTIEG
Full Time position
Listed on 2026-06-14
Job specializations:
  • Management
    General Management, Client Relationship Manager
  • Customer Service/HelpDesk
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below

Branch Operations & Customer Experience Manager

Company: Chord

Location: Dammam, Saudi Arabia

Employment Type: Full-Time

Chord is looking for a Branch Operations & Customer Experience Manager to lead day‑to‑day operations while ensuring a seamless customer journey and supporting business growth.

Role Overview

This role combines operations management, customer experience, and commercial awareness, requiring someone who can balance execution with performance.

Responsibilities
  • Manage branch operations and ensure smooth daily execution
  • Oversee customer experience and service quality
  • Monitor order flow and ensure timely delivery
  • Support revenue growth through operational efficiency
  • Coordinate between teams to maintain alignment
  • Identify gaps and improve processes continuously
Qualifications
  • Experience in operations, customer service, or branch management
  • Strong leadership and organizational skills
  • Ability to handle multiple responsibilities effectively
  • Experience in fast‑paced environments
  • Strong communication skills in English
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