Property Manager

The role involves end-to-end operational management of a mixed-use property, ensuring optimal performance of all building systems and services while aligning with UAPM's asset management strategy.

• Own end-to-end operational management of the assigned mixed-use property, serving as the primary point of accountability for all building systems, services, and performance outcomes.
• Develop, implement, and monitor annual property operations plans, aligning with UAPM's asset management strategy and portfolio objectives.
• Oversee the full spectrum of Hard FM activities — HVAC, MEP systems, elevators, fire safety, structural maintenance, and building fabric — ensuring system uptime and reliability.
• Oversee Soft FM services including cleaning, landscaping, security, waste management, and pest control through outsourced service providers.
• Transition property maintenance from reactive to preventive and predictive models; establish and maintain a CAFM/CMMS-based preventive maintenance schedule covering all critical building systems.
• Monitor and interpret building performance data via BMS and IoT sensors to enable proactive fault detection, energy optimisation, and anomaly resolution.
• Conduct routine property inspections and ensure that all defects, snags, and corrective actions are documented and closed within agreed time frames.
• Manage all outsourced Hard FM and Soft FM service providers, holding them to contractual KPIs, SLAs, and UAPM quality standards.
• Lead the vendor performance review process — track contractor scorecards, elevate underperformance, and recommend contract renewals, modifications, or terminations to the Executive Director.
• Coordinate contractor mobilisation, on-site access control, HSE induction, and permit‑to‑work compliance for all third‑party works.
• Review and process vendor invoices within agreed timelines, verifying against completed work orders and contract terms prior to approval.
• Maintain an up-to-date vendor register, service contracts database, and approved supplier list within Yardi.
• Prepare the annual property operations and maintenance (O&M) budget in coordination with the Executive Director and Finance team.
• Monitor and control operational expenditure against approved budget; investigate variances and implement corrective measures.
• Process purchase requests, work orders, and vendor payments within delegated authority limits using Yardi and Kissflow.
• Identify cost‑saving opportunities through service consolidation, energy reduction initiatives, and preventive maintenance efficiencies.
• Prepare monthly financial performance reports, cost variance analyses, and expenditure forecasts for management review.
• Ensure the property fully complies with all applicable Saudi regulations and standards, including Civil Defence requirements, NFPA, SASO, MOMRA, and municipality codes.
• Maintain up‑to‑date records of all regulatory inspections, licences, permits, and certificates of compliance.
• Oversee fire safety systems testing, emergency evacuation planning, and coordination with Civil Defence authorities for approvals and inspections.
• Enforce HSE policies across all on‑site personnel, contractors, and vendors; conduct safety audits and ensure prompt close‑out of any non‑conformances.
• Manage all statutory inspection schedules (elevators, pressure vessels, electrical systems, fire suppression, etc.) and ensure third‑party certifications are current.
• Act as the primary operational point of contact for tenants at the property, managing service requests, complaints, and escalations via Freshdesk within agreed SLA time frames.
• Conduct periodic tenant satisfaction assessments and translate feedback into actionable service improvements.
• Coordinate with the Tenant Coordination team on fit‑out works, handovers, and any tenant‑driven modifications to the property.
• Maintain professional, responsive communication with all property stakeholders including tenants, government authorities, and utility providers.
• Lead, manage, and develop a team of three direct reports, setting clear performance objectives aligned to property KPIs.
• Conduct regular one‑to‑ones, annual performance appraisals, and development planning…