Senior Health Safety & Worker Welfare Manager
Listed on 2026-06-19
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Management
Operations Manager, Emergency Crisis Mgmt/ Disaster Relief, Program / Project Manager
HS & WW Manager Senior Manager City Operations Field Safety Unit
The role is responsible for the leadership, governance and operational oversight of Health & Safety and Worker Welfare across city operations and public realm activities. It ensures that HS & WW standards, controls and assurance processes are embedded across front line service delivery and consistently applied at the point of work in public-facing environments. The role focuses on driving effective risk management, field assurance, contractor safety oversight, worker welfare compliance and continuous improvement across streets, parks, public spaces, roads and other public realm environments while safeguarding workers, contractors, assets, residents, visitors and the wider public in accordance with defined HS & WW minimum standards and regulatory expectations.
KeyAccountabilities and Responsibilities
Lead the implementation of HS & WW requirements across city operations and public realm activities and ensure alignment with the City Operations HS & WW Framework and minimum standards. Translate HS & WW policies, standards and procedures into practical controls for front line operations such as streetscape maintenance, public space services, cleaning, waste interfaces, parks operations and other field activities. Provide visible leadership to promote a proactive safety culture, strong field discipline and consistent worker welfare expectations across city-facing service delivery.
Establish and oversee field assurance activities including inspections, verifications, audits and leadership safety tours across public realm sites, depots, service routes and operational interfaces. Oversee high-risk city operations activities and ensure critical risks are identified, assessed, controlled and escalated where required, including work near live traffic, pedestrians, utilities, mobile plant and public events. Monitor HS & WW performance trends, non-conformances and recurring public realm risks and direct timely corrective and preventive actions.
Oversee HS & WW controls at city operations interfaces involving residents, visitors, contractors, road users, pedestrians, cyclists and adjacent businesses or assets. Ensure that traffic management, pedestrian diversions, access control, segregation, barriers, signage and temporary control arrangements are suitable, implemented and maintained in public-facing work areas. Provide assurance that city operations activities are planned and executed in a manner that protects workers and the public while minimising disruption to public realm services.
Lead HS & WW oversight of contractors and subcontractors delivering city operations and public realm services including maintenance, cleaning, landscape, waste and other field-based activities. Ensure compliance with permit to work requirements, risk assessments, method statements, control of work arrangements and approved operating procedures for public-facing and service-critical activities. Escalate contractor HS & WW performance concerns, drive corrective actions and support contractor capability improvement where required across public realm operations.
Lead the oversight of worker welfare standards across city operations, including welfare facilities, rest arrangements, hydration, heat-stress controls, sanitation, welfare access during remote or route-based work and fair treatment expectations. Ensure worker welfare risks, complaints or non-compliances are identified, investigated, escalated and addressed in accordance with governance requirements, particularly for outdoor and public-facing teams. Coordinate welfare inspections, audits and improvement actions to maintain compliance and support worker wellbeing across public realm operations.
Lead or oversee the response to HS & WW incidents, significant near-misses, service-related safety events and unsafe occurrences across city operations and public realm. Direct investigations to determine immediate, underlying and systemic causes including events involving public interface, vehicle or plant interaction, crowd exposure or contractor performance. Ensure corrective and preventive actions are implemented, tracked and verified for effectiveness and that lessons learned are embedded across city operations teams.
Oversee emergency preparedness arrangements for city operations including response plans, emergency communications, drills and readiness checks for public-realm incidents and service disruptions. Ensure operational teams and contractors understand their roles during emergencies and that critical response interfaces with security, traffic, event and municipal stakeholders are tested and…
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