Branch Manager

Lead Daily Operations

• Manage all aspects of branch operations and ensure everything runs efficiently.
• Maintain brand standards, portion control, and consistency across all menu items.
• Ensure excellent service standards and operational excellence at all times.

• Recruit, train, coach, and motivate team members.
• Create a positive, customer-focused work environment.
• Provide ongoing support and development opportunities to help employees reach their full potential.
• Foster teamwork, accountability, and a culture of excellence.

• Ensure every customer receives exceptional service.
• Handle customer concerns professionally and resolve issues effectively.
• Implement initiatives that improve customer satisfaction and strengthen brand loyalty.

• Oversee daily inventory and stock levels.
• Implement FIFO (First In, First Out) practices and maintain accurate inventory records.
• Minimize waste and ensure efficient use of resources.

• Monitor and optimize performance on delivery platforms such as Hunger Station, The Chefz, and other digital channels.
• Ensure orders are prepared accurately and delivered on time.
• Work to improve online customer ratings and overall delivery performance.

• Monitor branch performance, sales, and profitability.
• Track key performance indicators (KPIs) and identify opportunities for improvement.
• Prepare operational reports and manage staff schedules effectively.
• Implement strategies that support business growth and operational efficiency.

• Ensure compliance with Food Safety and Hygiene regulations including HACCP standards.
• Maintain a clean, safe, and organized working environment.
• Promote best practices in food handling and workplace safety.

• Minimum2 years of experience as a
  Branch Manager, Restaurant Manager, Store Manager, or F&B Operations Manager
  .
• Experience in the
  Food & Beverage, Quick-Service Restaurant (QSR), Hospitality, or Retail industry
  .
• Basic knowledge of
  Food Safety and Hygiene standards (HACCP).
• Proven leadership experience with the ability to manage and develop teams in fast-paced environments.
• Strong analytical, problem-solving, and decision-making skills.
• Experience monitoring KPIs and operational performance metrics.
• Excellent communication and organizational skills.
• Professional fluency in
  English
  .