Senior Manager, Global Customer Solutions Emerging Markets

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

Learn more at

Job Function: Customer Management

Job Sub Function: Customer Service Operations

Job Category: People Leader

All Job Posting Locations: Riyadh, Saudi Arabia

Johnson & Johnson Med Tech – Supply Chain is recruiting for a Senior Manager, Global Customer Solutions Emerging Markets, located in Warsaw (Poland), Prague (Czech Republic), Istanbul (Turkey), Moscow (Russia), or Riyadh (Saudi Arabia) in our Global Customer Solutions, MT Supply Chain team.

Note:

This role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. You are welcome to apply to any or all postings, but we recommend focusing on the specific country(s) that align with your preferred location(s). Requisition Numbers:
Warsaw (Poland), Prague – R‑080589;
Istanbul – R‑083361;
Moscow – R‑083363;
Riyadh – R‑083364. Applications will be considered as a single submission.

About Med Tech: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at

We’re looking for an operationally focused, regionally experienced people‑first leader to own a high‑performing regional Customer Solutions organization. In this role, you’ll own day‑to‑day service delivery, drive continuous improvement and process excellence, and lead a multi‑tiered team to deliver consistent, high‑quality customer experiences across products and channels. This role is both hands‑on and strategic — balancing metrics and coaching to keep operations smooth while supporting broader regional and enterprise initiatives.

This leader will adapt global standards to local realities, build strong teams across borders, and ensure operational excellence through transformational change.

• Lead end‑to‑end customer service operations across CEE, Turkey, RCIS & MEA, leading all aspects of order management, returns, critical issues, and SLA performance; serve as the senior escalation point for the Emerging Market region.
• Build and sustain strong relationships with key commercial partners and strategic customer accounts; represent Customer Solutions in commercial and supply chain engagements and support high priority customer critical issues.
• Drive operational excellence by standardizing processes, reducing manual touchpoints, and improving interaction and transaction efficiency to elevate the customer experience.
• Ensure consistent application of policies, controls and regulatory requirements (including SOX where relevant); own functional governance, risk controls, and operational continuity planning.
• Lead people management for the Customer Solutions team: recruit, coach, and develop front line leaders; run performance conversations, career development planning, retention initiatives, and succession readiness.
• Sponsor and manage transformation and continuous improvement initiatives (digital CX, automation, process harmonization, AI solutions); adapt global tools and frameworks to local market requirements.
• Lead project management for local and cross‑site strategic projects (technology rollouts, supply chain initiatives, process redesign) and apply continuous improvement/PE methods to solve operational problems.

Education: Minimum Bachelor’s degree; advanced degree preferred.

• Minimum 8–10 years of relevant professional experience.
• Minimum 2 years of people management experience; experience managing distributed or remote teams preferred.
• Strong operational leadership with a track record of meeting service, quality…