Project Manager, Operations Manager, Program ​/ Project Manager

Applus+ is part of the global Applus+ Group, a leading provider of testing, inspection, certification, quality assurance, and technical consultancy services operating in more than 65 countries worldwide. In Saudi Arabia, Applus+ supports major government, infrastructure, energy, industrial, environmental, and giga-project initiatives through inspection, compliance, quality assurance, technical staffing, and operational excellence services. The company works closely with public and private sector organizations to enhance safety, quality, regulatory compliance, and operational performance while supporting the Kingdom's Vision 2030 objectives.

We are seeking an experienced Project Manager to lead and oversee customer experience, compliance, inspection, and field operation projects. The successful candidate will be responsible for managing project life cycles from planning and execution through monitoring, reporting, and successful delivery. This role requires strong stakeholder management skills, the ability to coordinate multidisciplinary teams, and experience managing large-scale operational projects within government, consulting, or service-focused environments.

• Manage end-to-end project delivery, ensuring projects are completed on time, within scope, and within budget
• Develop comprehensive project plans, timelines, resource allocations, and governance frameworks
• Coordinate with clients, stakeholders, and internal teams to ensure alignment on project objectives and deliverables
• Monitor project progress and performance through regular reporting and status updates
  
  Identify project risks, develop mitigation strategies, and proactively address issues that may impact project success
• Lead and manage project teams, ensuring effective communication, collaboration, and performance
• Oversee field operations, inspections, assessments, or customer experience programs as required
• Ensure compliance with project methodologies, quality standards, and contractual requirements
• Prepare and present project reports, executive summaries, and performance dashboards to senior stakeholders
• Support continuous improvement initiatives and recommend enhancements to project execution processes

• Bachelor's degree in Business Administration, Project Management, Engineering, Public Administration, or a related field
• Proven experience managing government, consulting, inspection, compliance, customer experience, or field operation projects
• Strong project planning, governance, reporting, client coordination, risk management, and team leadership skills
• Previous experience managing customer experience measurement, mystery beneficiary, or mystery shopping programs is highly desirable
• Excellent stakeholder management and communication skills
• Ability to manage multiple projects and priorities in a dynamic environment
• Strong analytical and problem-solving capabilities
• Proficiency in project management tools and reporting platforms

• Previous experience in customer experience, mystery shopping, insurance, compliance, auditing, or quality assurance projects
• Professional certifications such as PMP, PRINCE2, Agile, or equivalent are advantageous
• Fluency in Arabic and English is preferred