Vice President – Customer Operations

Job Description

Our client is a customer‑centric services platform operating at scale across Saudi Arabia. The organisation is enhancing service delivery and customer satisfaction.

The Vice President will oversee customer operations, service delivery, and frontline performance. This role will manage large service teams and operational processes, focusing on improving service efficiency, quality, and customer satisfaction metrics. The VP will work closely with digital, CX, and operations teams, lead service transformation initiatives, and hold executive accountability for service outcomes.

Candidates must have senior operations leadership experience within service‑driven environments, with strong exposure to customer operations erience in Saudi Arabia is highly preferred. The ideal profile demonstrates people leadership, operational discipline, and customer‑centric thinking.

• Performance
• Service Delivery
• Operations
• Accountability
• Metrics
• Customer Satisfaction
• Leadership