Sales and Delivery Supervisor

What to Expect

As the Sales and Delivery Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store Manager in your country, and responsible for flawless execution of your location hitting all targets.

You have shown an aptitude and bias towards developing and guiding people to excel in their jobs.

You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team.

You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location.
• Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location.
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market.
• Analyze data and collaborate with Store leadership to track and manage progress.
• Maintain operational overview and translate business needs to actions on the floor.
• Constantly search for improvement.
• Demonstrate ability to seamlessly cover daily store management duties as needed.

• Responsible for ensuring all employees provide a best in class customer experience for every customer.
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines.
• Partner with store leadership and operations team on any key events or demand generation activities as needed.
• Manage customer escalations quickly and effectively.
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission.
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
• Ensure facility maintenance and showroom presentation adhere to the brand standard.
• Control store expenses continually striving to reduce costs.

• Observe, review and continuously provide feedback on employee performance.
• Coach and mentor staff, introduce best practices and enable inclusion and team culture.
• Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team.
• Support, implement and provide follow-up for all training.
• Assist with recruitment activities as needed.
• Ensure all employees adhere to Tesla policies and procedures.
• Escalate all people issues to store leadership in a timely and effective manner.

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles.
• In-depth knowledge of sales processes and ability to drive employees to exceed targets.
• Strong organizational skills.
• Ability to influence stakeholders and peers.
• Excellent communication skills in English and Arabic.
• Passionate about Tesla's mission.
• Valid GCC driver's license.