Operations Manager

This role provides essential on-the-ground operational support to the Global Business Services (GBS) team in Al-Khobar and Riyadh, ensuring smooth day-to-day operations management and coordination. Acting as a key liaison between local teams and global functions, the Operations Manager helps drive efficiency, resolve operational issues, and support the delivery of business-critical services across the region. In coordination with the KSA Office Managing Partner, you will lead the Operations function across our two Saudi offices.

• Your work will be aligned with the firm’s global policies, and you will regularly exchange ideas with colleagues from our international offices.
• You will ensure that the KSA offices operate efficiently and effectively so that our lawyers can provide excellent service to our clients.
• You will be responsible for the annual budget.
• You will plan, coordinate, and implement projects such as system transitions, office relocations, and renovations, and you will lead contract negotiations with service providers.
• You will ensure compliance with and updates to policies, safety regulations, and health standards, and you will drive the continuous improvement of our processes.
• Oversee day-to-day office operations, ensuring smooth coordination across teams and functions.
• Embed global initiatives locally, tailoring implementation to regional needs and ensuring alignment with firm-wide strategy.
• Manage and support local GBS colleagues, fostering collaboration and ensuring alignment with global priorities.

• Facilities & Administration:
  Ensure compliance with health and safety policies, manage seating allocations and floor plans, and maintain a safe working environment. Act as the primary contact for office landlords regarding contracts, policy compliance, renovations, and maintenance. Organise office events and coordinate catering, securing appropriate vendors. You will report to the Global Operations Direction EMEA and form a critical part of the EMEA Operations Team.
  
  You will supervise two Operations employees in Al Khobar as part of this role.
• People Team:
  Collaborate closely to ensure local HR requirements are met and global teams are informed of on-the-ground activity. Prepare HR documentation and maintain accurate records in local systems.
• Finance Team:
  Provide local operational support to facilitate finance-related processes and initiatives when required.

• The ideal candidate will be a strong Operations professional with an understanding of local employment rules who has a proven track record and has a high level of discretion, professionalism, and people-first leadership.
• Fluent written and spoken English is essential for this role.