Program Manager -Professional Services

The Program Manager is responsible for ensuring from start to finish - the delivery of medium complexity projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising;
Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.

The Program Manager should have a background in business skills, management, budgeting and analysis.

• Builds strong relationships to understand the needs and requirements of the customer's projects.
• Manage the relationship with the customers and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects.
• Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans.
• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
• Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects
• Ensure that all projects are delivered on‑time, within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques.
• Report and elevate to management as needed.
• Manage escalations with all levels internally and externally to achieve success.
• Create and maintain comprehensive projects documentation.
• Effectively applies Fortinet's methodology and enforces project standards.
• Perform risk management to minimise Fortinet's exposure and risk on projects.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization.
• Assures project legal documents are completed and signed.
• Facilitates team and customers meetings effectively.
• Understands how to communicate difficult/sensitive information tactfully.

• Around 5 years in similar position.
• Technical understanding of security and networking projects.
• Exceptional organizational skills include attention to detail and multi‑tasking skills.
• Outstanding negotiation, oral communication and presentation skills.
• Experience working with global enterprises, MSSP, carrier and governmental customers.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands and timelines through analytical and problem‑solving capabilities.
• React to projects adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Excellent conflict resolution skills.
• Strong commitment and self-driven individual.

• Bachelor’s degree in business or management discipline and/or equivalent work‑related experience.
• PMP and/or PRINCE II certification would be a plus