KSA Country Operations Manager

The role is accountable for the overall operational leadership, performance, and expansion execution of Omorfia Group’s multi‑brand portfolio across Saudi Arabia.

This role holds full country‑level responsibility for business delivery, operational excellence, people leadership, and administrative governance, while ensuring that brand‑specific standards, service SOPs, and identity‑led practices remain owned and governed by the respective Brand Heads.

The role serves as the primary operational integrator between Group Leadership, Brand Leadership, and KSA execution teams.

We value diversity in leadership and particularly encourage applications from women with strong multi‑site operations experience.

• 5–7+ years in multi‑site operations leadership, ideally across retail, hospitality, beauty, wellness, or service‑intensive industries.
• Proven track record managing multi‑brand or multi‑concept portfolios.
• Experience in Saudi market operations and regulatory landscape is a must.
• Strong commercial and operational acumen.
• Proven ownership of P&L and commercial performance delivery.

• Lead the overall operational performance of Omorfia Group’s multi‑brand portfolio across KSA.
• Own country‑level P&L delivery, revenue growth, and profitability targets.
• Oversee day‑to‑day operations across all locations, ensuring service excellence and operational consistency.
• Lead expansion readiness, including pre‑opening staff training coordination, and operational setup, and ensure smooth launch and stabilization of new locations.
• Drive workforce productivity, scheduling efficiency, and staff cost optimisation.
• Oversee administrative governance, facility standards, and compliance with labour and municipality regulations.
• Monitor and control operational costs, including payroll, consumables, and procurement.
• Act as the operational integrator between Group Leadership, Brand Heads, and KSA execution teams.
• Ensure brand standards, SOPs, and service protocols are executed in line with Brand governance frameworks.
• Strong commercial and financial acumen
• Workforce productivity and manpower planning
• Operational excellence and SOP governance
• Knowledge of KSA labour and regulatory compliance
• Decision‑making and problem‑solving capability
• Leadership, communication, and influencing skills