Network & service Optimization Principal Expert

The role holder is responsible for conducting regular network & services performance audits, including root-cause analysis of service deteriorations, and preparing proposals for quality and service improvement. They ensure adherence to best practices, manage vendors/MSPs, and coordinate with stakeholders for optimization actions and performance enhancements. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.

• Conduct regular network & services performance audits, including software levels, devices, etc., and KPIs/QKIs checks, conducting routine field drive test measurements to detect deteriorations in technology-related CEx and service performance trends
• Conduct root-cause analysis on identified service performance deteriorations, identifying potential improvement opportunities, and preparing proposals and recommendations for network quality and service improvement
• Ensure sharing potential improvement opportunities and escalates cases with relevant stakeholders for implementation, following up with respective departments on the corrective or optimization actions and recommendations
• Ensures adherence to global best practices and standards for E2E network & service optimization, governing E2E optimization by controlling & supervising MSP operational activities and deliverables
• Ensure providing inputs regarding the Technology Architecture and Blueprint to ensure performance enhancements in the medium to long term, coordinating with Service Excellence & Assurance planning and design for additional coverage and capacity requirements
• Manage vendors/MSPs by having periodic reviews to ensure compliance, deliverable quality timeliness, and performance, setting up and implementing adequate governance and process interfaces for managing performance trends and implementing corrective actions
• Manage NW resources efficiently for the best customer experience through automation and cognitive SON solution
• Ensure Improving the QoS & QoE through adopting E2E optimization (Access, Core, Transport)
• Report spectrum interference cases and overspills to CST.