Manager - Micro Mobility Operations

Job Purpose

To lead the operational planning, coordination, and continuous improvement of micromobility services across the organization’s properties. This role is responsible for ensuring seamless delivery of buggy, e-bike, and other micromobility solutions, supporting the wider Mobility strategy. The position holds accountability for service delivery, stakeholder engagement, team leadership, and operational efficiency in a 24/7 environment.

• Manage daily micromobility operations across multiple service types and locations.
• Ensure service continuity, timely asset availability and operational resilience.
• Support integration of new modes (e.g., e-bikes, scooters) as part of service expansion.

• Lead supervisory staff, operators, and support teams across the micromobility network.
• Set clear expectations and performance standards aligned with safety and customer service.
• Oversee training, onboarding, and staff scheduling to meet service requirements.

• Ensure all services operate within regulatory, safety and policy frameworks.
• Monitor service metrics and deliver improvement plans to enhance efficiency and user satisfaction.
• Implement incident management protocols and ensure timely resolution of issues.

• Act as the key point of contact for operational queries, escalations, and service coordination.
• Work cross-functionally with departments including Land Operations, TOCC, Maintenance and Projects.
• Liaise with vendors and partners to support service delivery and infrastructure readiness.

• Support service expansion through structured operational plans and asset deployment strategies.
• Drive forward innovation and technology adoption within micromobility operations.
• Assist in the development of SOPs, risk assessments and operational documentation.

• Provide regular operational updates, service performance reports, and improvement proposals.
• Ensure consistent communication across teams and with leadership.

• Experience in operations or transport leadership, preferably within micromobility or fleet services.
• Proven ability to manage teams in fast-paced, high-visibility environments.
• Strong interpersonal skills with the ability to collaborate across functions and resolve challenges quickly.
• Operational mindset with the ability to lead services at both strategic and frontline levels.
• Adaptable and resourceful, with a commitment to service excellence.