Repair & Maintenance Branch Manager

Responsibilities

• Lead and manage all daily operations of the Repair & Maintenance Branch to ensure service excellence and operational efficiency.
• Oversee repair, maintenance, installation, and technical support activities.
• Ensure timely completion of service requests and achievement of service KPIs.
• Manage and develop a team of service engineers, technicians, and support staff.
• Monitor branch performance, productivity, and customer satisfaction levels.
• Handle escalated customer complaints and implement corrective actions.
• Control branch expenses and ensure achievement of revenue and profitability targets.
• Manage spare parts inventory and ensure stock availability and accuracy.
• Ensure compliance with company policies, quality standards, and safety regulations.
• Prepare branch performance reports and provide recommendations for continuous improvement.
• Coordinate with sales, logistics, and headquarters teams to enhance service operations.
• Drive operational improvements to increase efficiency and customer experience.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years of experience in repair, maintenance, service operations, or technical support functions.
• Minimum 3 years of leadership or branch management experience.
• Strong knowledge of service center operations and maintenance processes.
• Experience managing technicians, engineers, and cross‑functional teams.
• Strong customer service and complaint management skills.
• Excellent leadership, communication, and problem‑solving abilities.
• Experience managing budgets, operational costs, and service KPIs.
• Proficiency in Microsoft Office and ERP/Service Management systems.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Lean, Six Sigma, or process improvement certification.
• Experience with field service management systems.
• Familiarity with LG Electronics products and service standards.
• Strong analytical and reporting skills.
• Knowledge of Saudi market service operations and customer expectations.
• PMP, ITIL, or other relevant professional certifications.