Medical Director - Sports Medicine & Performance Center Job Riyadh area,Riyadh Region Saudi Arabia,Management

General Job Information

Department:
Sports & Wellness Service Line Operations

Location:

Riyadh, KSA
Role

Summary:

The Sports Center Service Medical Director is responsible for leading a defined service line within the Sports Center such as rehabilitation, sports medicine, performance, fitness, wellness or another specialized offering. The role owns the strategy, operations, financial performance, service quality, customer outcomes, and team capability of the assigned service line.

Key Responsibilities

Service Line Strategy & Growth Leadership
Define and execute the strategy for the assigned service line in alignment with the Sports Center and QHC strategy. Identify service expansion opportunities, new programs and innovation areas. Develop annual service line plans, operating models and growth initiatives. Support business cases for new services, equipment, partnerships and capability investments. Position the service line as a high-quality, differentiated offering within the Sports Center ecosystem.

End-to-End Operational Ownership
Own day-to-day operations of the assigned service line, ensuring efficient, safe and high-quality delivery. Manage service workflows, patient/client pathways, scheduling, capacity, resource allocation and throughput. Ensure effective coordination with other service lines including sports rehab, performance medical clinics and customer service. Address operational bottlenecks and implement improvements to enhance flow and service efficiency. Ensure policies, procedures and operating standards are consistently implemented.

Financial Accountability & Commercial Performance
Manage the service line budget, cost control, revenue targets and financial performance. Monitor revenue, utilization, productivity, profitability and cost-per-service metrics. Develop pricing recommendations, packages and service bundles in collaboration with Finance and Commercial teams. Identify opportunities to improve revenue, reduce waste and enhance resource productivity. Support payer coding, costing and revenue cycle requirements related to the service line.

Quality Outcomes & Service Standards
Ensure the service line operates in line with clinical, technical, safety and quality standards. Monitor outcomes, service quality, customer satisfaction, complaints and incident reports. Lead corrective actions and continuous improvement initiatives. Support internal audits, quality reviews and compliance requirements. Establish performance standards and ensure consistent delivery across teams.

Stakeholder & Cross-Functional Collaboration
Collaborate with physicians, therapists, trainers, operations, marketing, finance, HR and quality teams. Work with Marketing to promote service offerings, campaigns, programs and events. Coordinate with the Administrative Director on scheduling, facility readiness, procurement and logistics. Build relationships with external partners relevant to the service line. Represent the service line in leadership forums and performance reviews.

Team Leadership & Capability Building
Lead multidisciplinary teams within the assigned service line. Set performance expectations, monitor productivity and address performance gaps. Support recruitment, onboarding, training, professional development and succession planning. Build team capabilities in service excellence, technical standards, safety and customer care. Foster a culture of collaboration, accountability and continuous improvement.

Key Performance Matrix

Achieve service line revenue, profitability and budget targets
Improve utilization, productivity, throughput and capacity performance
Maintain high-quality clinical or service outcomes
Improve customer satisfaction and reduce complaints or escalations
Ensure compliance with service standards, safety requirements and audit expectations
Develop and launch new programs or service enhancements
Build a high-performing and engaged service line team

Qualifications

Bachelor's degree in Sports Science, Healthcare Administration, Physiotherapy, Rehabilitation, Business Administration, Medical Science, or related field.
Master's degree in Healthcare Management, Sports Management, Business Administration, or related field is preferred.
12+ years of experience in sports, rehabilitation, clinical operations, wellness, fitness, or performance service environments.
Experience managing service line performance, budgets, teams, and operational KPIs.
Strong understanding of customer experience, service delivery models, clinical/technical standards, and revenue performance.

Core Competencies

Service Line Strategy
Operational Leadership
Financial & Commercial Management
Clinical / Technical Service Oversight
Customer Experience Management
Resource Optimization
Quality & Compliance
Cross-Functional Collaboration
Team Leadership
Continuous Improvement
Data-Driven Decision Making

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